Branch Operations Manager

ManpowerGroup, Inc.; Mississauga; On-site; CAD 75,000 - 85,000; Full time

Job summary

ManpowerGroup, Inc. is seeking a Branch Operations Manager for our Mississauga location. The ideal candidate will have a minimum of 3 years in management within an Industrial Distributor and will oversee branch operations, inventory control, and facilities management.

You will supervise a team of 10, ensure safe warehouse practices, and manage customer orders, quotes, invoicing, and service delivery. Hours are 6:30am–5pm, Monday to Friday, with a salary of CAD 75K–85K per year.

Qualifications

• Minimum 3 years of management experience in an Industrial Distributor.
• Experience overseeing branch operations and cost control.
• Strong understanding of inventory control and warehouse processes.

Responsibilities

• Oversee branch operations for cost efficiency, inventory control, and facilities management.
• Ensure accurate processing of orders, deliveries, and customer inquiries.
• Maintain KPI reporting and liaison with Head Office on performance.
• Supervise a branch team, set performance expectations, and conduct appraisals.
• Ensure safe and efficient warehouse operations and maintenance of equipment.
• Support recruiting, training, and development of branch staff.
• Foster regular customer contact and coordination with Sales Reps.

Skills

Team leadership

Inventory control

Customer service

Job description

looking for a Branch Operations Manager to join their Mississauga location. The ideal candidate will have a minimum of 3 years related experience in management of an Industrial Distributor. The following are the responsibilities:

Oversee effective and cost-efficient branch operations by:

• Ensuring branch inventory is controlled as per applicable Company procedures.
• Managing all aspects of the branch physical layout and facilities.
• Ensuring the control of physical product into and out of the warehouse including receiving, shipping, stock replenishment, recharge, damaged goods and scrap.
• Ensuring procedures for automotive warranty inspections are completed correctly and on a timely basis.
• Tracking and providing appropriate management (key performance indicators) reporting to Head Office.
• Ensuring scrap purchases and sales are processed as appropriate and that all paperwork is completed to fulfill Company and legislative requirements.

Oversee effective sales and service support by:

• Ensuring orders and subsequent deliveries for all customers are processed, in adherence to standards for control, accuracy and timeliness.
• Taking and effectively responding to escalated and/or more complex customer inquiries and concerns.
• Escalating issues concerning lost sales, inventory quality problems, inventory accuracy to appropriate department in Head Office.

• Ensuring the maintenance of a regular customer contact.

• Dialoguing with Sales Reps on issues for specific customers and/or products.
• Ensuring customer follow-up as needed with regard to backorders, allocated product, credits, warranty work, delivery schedules, etc.

• Ensuring accurate preparation of sales quotations, invoicing of products as appropriate to the branch model.

Effective management of Branch team by:

• Effectively establishing and communicating performance expectations; measuring accountability and productivity of team members; conducting effective performance appraisals.
• Ensuring team members have the required level of knowledge and tools required to effectively perform their responsibilities.
• Identifying training and development needs; providing appropriate opportunities to develop and close development gaps.
• Providing ongoing coaching in assist team members to meet their full potential.
• Effectively distributing work assignments to ensure continued high customer satisfaction and cost effectiveness while providing development to team members.
• Measuring accountability and productivity of team members; conducting effective performance evaluations.
• Ensuring adherence of all team members to the Company Guidelines for Business Conduct.
• Actively manage and/or participate in recruitment & selection, training employees, planning, assigning and directing work, addressing complaints and resolving problems.

Ensure a safe and efficient warehouse environment at all times by:

• Providing direction to branch team for, and actively participating in, good house-keeping and a well-organized workplace.
• Ensuring procedures are in place to maintain all branch equipment is in good operating condition; co-ordinating repairs and regular maintenance for all material handling equipment, wrapper, dock doors, plates, and forklifts as well as for fleet vehicles.
• Requiring employee compliance with all Company and provincial legislation including Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, provincial Workers Compensation, Labour Board).
• Addressing any identified potential health and safety issues / hazard.

Ensure ongoing effective liaison with, and support from, Head Office by:

• Tracking and providing appropriate management (key performance indicators) reporting to Head Office.
• Maintaining solid relationship with Head Office functions and/or management in order to proactively obtain support as needed.

You will oversee a team of 10.
Hours 6:30am-5pm Mon-Fri.
Salary- 75K-85K