Operations Manager | Markham | Straight Days - Markham

Randstad; Markham; On-site; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Full extended health, dental, vision,

paramedical and life insurance

Executive partnership with Head of Ops

Network-wide scope across GTA

Stable day schedule: Mon-Fri

Employee product discounts

Job summary

Randstad Canada is seeking an Operations Manager in Markham, ON to lead a flagship facility and an on-site team of 18+. You will own end-to-end operations, from customer service desks to warehouse fulfillment, while coaching leadership across multiple sites in the GTA.

The role emphasizes hands-on floor leadership, SOP rollout, KPI tracking, and a focus on operational excellence. Competitive salary with comprehensive benefits and a Monday–Friday day shift awaits the right candidate.

Qualifications

• 6 to 8+ years of progressive operations management experience leading warehouse fulfillment logistics and trade counter/retail operations.
• Experience in commercial building supplies, industrial wholesale, or contractor-focused big-box retail.
• Ability to walk the floor, spot operational gaps, and take corrective action without direction.
• Experience leading process improvements, SOPs, 5S, and KPI tracking.
• Proven ability to build team camaraderie and manage frontline performance.

Responsibilities

• Flagship Floor & Service Ownership: drive end-to-end site execution across contractor order desk and back-of-house fulfillment.
• Lead on-site team across warehouse, staging, and customer service; foster high-energy frontline culture.
• Roll out SOPs, 5S standards, and KPIs; mentor branch leaders across the GTA network.
• Direct order picking accuracy, staging workflows, and freight transfer schedules between branches.
• Champion inventory integrity via cycle counts, shrink reduction, and ERP/WMS reconciliations.
• Enforce OSHA compliance, equipment inspections, maintenance, and vendor coordination.

Skills

Ops leadership

Warehousing & logistics

ERP/WMS systems

MS Excel

SOPs & 5S

Team building

Recruitment & training

Tools

ERP/WMS

Job description

Operations Manager

Markham, ON

Full-Time, Permanent

Day Shift (Monday – Friday)

$85,000 – $95,000 / year + Comprehensive Benefits

A premier Canadian commercial trade and specialty materials distributor is seeking an agile, high-ownership Operations Manager to lead its flagship Markham operational hub.

In this high-impact leadership role, you will take full ownership of a fast-paced flagship facility—directly leading an on-site team of up to 18+ across trade counter customer service, order fulfillment, and warehouse logistics.

Beyond the flagship floor, you will serve as the multi-site operational anchor, coaching branch leadership and driving standardized operational excellence across the GTA branch network.

If you are an autonomous, hands-on leader who thrives on the warehouse floor and showroom rather than being confined behind a desk, this role offers extensive autonomy, high executive visibility, and the opportunity to help scale a growing multi-site distribution footprint.

Advantages

• $85,000 – $95,000 annual base salary commensurate with experience.
• Full extended health, dental, vision, paramedical, and life insurance coverage.
• Executive Partnership: Act as the direct right hand to the Head of Operations with real influence over standard operating procedures, workflows, and network strategy.
• Network-Wide Scope: Run a large flagship facility while driving multi-site influence and operational best practices across regional branches.
• Stable Day Schedule: Monday to Friday
• Employee Perks: Substantial company product discounts across a vast catalog of commercial materials.

Responsibilities

• Flagship Floor & Service Ownership (70%+ Floor Presence): Drive end-to-end site execution across both the customer-facing contractor order desk and back-of-house fulfillment
• Frontline Team Leadership & Culture: Lead, mentor, and hold accountable an on-site team across warehouse fulfillment, staging, and customer service. Foster a disciplined, high-energy, collaborative frontline culture capable of navigating seasonal volume surges.
• Multi-Site Operational Alignment: Partner directly with the Head of Operations to roll out standard operating procedures (SOPs), 5S housekeeping standards, and performance metrics (KPIs); support, audit, and mentor branch leaders across the GTA network.
• Fulfillment, Staging & Logistics Flow: Direct order picking accuracy, staging workflows, and freight transfer schedules between branches to ensure rapid turnaround times for commercial contractors and site deliveries.
• Inventory Control & Systems Accuracy: Champion inventory integrity through regular cycle-counting programs, shrink reduction, receiving audits, and reconciliation within the ERP/WMS platforms.
• Enforce strict workplace health and safety (OSHA) compliance, daily material handling equipment inspections, facility maintenance, and third-party vendor coordination.

Qualifications

• 6 to 8+ years of progressive operations management experience leading both warehouse fulfillment logistics and trade counter/commercial retail operations (e.g., Operations Manager, Branch Manager, or Assistant General Manager).
• Demonstrated success within commercial building supplies, industrial wholesale, trade distribution, or contractor-focused big-box retail.
• A proactive, self-directed leader who walks the floor, spots operational gaps (counter bottlenecks, mis-staged orders, inventory variances), and takes immediate corrective action without waiting for direction.
• Experience leading teams through process improvements, transitioning informal workflows into structured SOPs, 5S visual standards, and KPI tracking.
• Proven ability to build team camaraderie, recruit, cross-train, and manage frontline performance across both entry-level and experienced staff.
• Proficient with ERP and Warehouse Management Systems (WMS); strong working knowledge of MS Excel for operational and inventory tracking.

Equal Employment Opportunity

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

This posting is for existing and upcoming vacancies.