Branch Operations Lead - Sales & Customer Experience

Sherwin-Williams; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading paint retailer is seeking a Branch Operations Manager in Ottawa, Ontario. You will work closely with the Branch Manager to enhance store operations and customer service, support sales strategies, and maintain compliance with policies. Required qualifications include a High School diploma and a valid Driver's License. Preferred experience includes retail or customer service roles and leadership.

Qualifications

• Must be at least eighteen (18) years of age.
• Must possess a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs. frequently.

Responsibilities

• Support business strategies to increase sales.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain outstanding store condition and visual merchandising standards.

Skills

Customer service

Sales

Leadership

Merchandising

Education

High School diploma or GED

Associate degree or higher in business, sales, or marketing

Tools

CRM systems

Job description

A leading paint retailer is seeking a Branch Operations Manager in Ottawa, Ontario. You will work closely with the Branch Manager to enhance store operations and customer service, support sales strategies, and maintain compliance with policies. Required qualifications include a High School diploma and a valid Driver's License. Preferred experience includes retail or customer service roles and leadership.