Branch Operations Manager

Sherwin-Williams; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading paint retailer is seeking a Branch Operations Manager in Ottawa, Ontario. You will work closely with the Branch Manager to enhance store operations and customer service, support sales strategies, and maintain compliance with policies. Required qualifications include a High School diploma and a valid Driver's License. Preferred experience includes retail or customer service roles and leadership.

Qualifications

• Must be at least eighteen (18) years of age.
• Must possess a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs. frequently.

Responsibilities

• Support business strategies to increase sales.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain outstanding store condition and visual merchandising standards.

Skills

Customer service

Sales

Leadership

Merchandising

Education

High School diploma or GED

Associate degree or higher in business, sales, or marketing

Tools

CRM systems

Job description

The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams commercial paint store. This includes supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff and be responsible for contacting customers to generate sales leads.

Qualifications Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must have at least a High School diploma or GED
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications

• Have at least one (1) year experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program
• Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and/or customer relationship management (“CRM”) systems
• Have an associate degree or higher in business, sales, or marketing
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Support business strategies to increase sales and optimize profitability
• Ensure high levels of customers satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale customers
• Complete store administration
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Store Manager to make outside sales calls to increase market share