Retail Team Leader & Training Coach

Africa World Market; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local retail store in Ottawa is seeking an experienced Assistant Manager to oversee operations, lead a team, and ensure adherence to company policies. Responsibilities include hiring and training staff, resolving customer complaints, and optimizing store performance. Ideal candidates will have a strong background in retail management, excellent customer service skills, and effective team leadership capabilities. Join us to contribute to a positive shopping experience and foster a motivated team.

Qualifications

• Experience as an assistant store manager or with retail store management.
• Stable work history.
• Self-motivated and dedicated to customer satisfaction.

Responsibilities

• Ensure company policies are followed.
• Optimize profits by controlling costs.
• Hire, train, and develop new employees.
• Resolve customer issues to satisfaction.
• Provide leadership and direction to all employees.

Skills

Customer service

Team leadership

Conflict resolution

Training and mentoring

Education

High school or equivalent education level

Job description

A local retail store in Ottawa is seeking an experienced Assistant Manager to oversee operations, lead a team, and ensure adherence to company policies. Responsibilities include hiring and training staff, resolving customer complaints, and optimizing store performance. Ideal candidates will have a strong background in retail management, excellent customer service skills, and effective team leadership capabilities. Join us to contribute to a positive shopping experience and foster a motivated team.