Branch Operations & Compliance Lead

RiseMe; Guelph; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Total rewards

Career development

Impactful work

Job summary

RBC Dominion Securities is seeking a Branch Operations Manager to provide strategic and administrative leadership to the Branch Management Team and Advisor teams, ensuring daily branch operations and regulatory compliance.

You will oversee HR administration, client account processing, internal controls, and technology support while coordinating with cross-functional RBC teams to maintain audit-ready documentation and a high-performing team.

Qualifications

• Prior experience in the banking industry
• Ability to work efficiently and multi-task in a fast-paced environment
• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently
• Canadian Investment Regulatory Exam (CIRE) certification
• Knowledge of RBC Dominion Securities systems and procedures
• Prior experience in the securities/banking industry

Responsibilities

• Manage administrative operations and internal control requirements of the branch - Approval of incoming and outgoing daily transactions, technology support, documentation verification and account openings approvals, etc.
• Review of Compliance related matters - ensure all regulatory requirements and internal controls are consistently met.
• Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch.
• Liaise across internal departments – Coordinate with internal RBC teams to resolve issues and streamline processes.
• Execute the Branch Manager's vision – Translate strategic goals into day-to-day operational excellence
• HR administration - Oversee payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
• Recruit, lead and develop staff – assist in the recruitment and training of new branch support staff and coordinate ongoing professional development for existing team members.
• Cultivate an environment that supports employee engagement and strong cross-functional collaboration

Skills

Adaptability

Banking Products

Branch Banking

Communication

Cross-Selling

Customer Interactions

Customer Needs

Problem Management

Teller Operations

Job description

RBC Dominion Securities is seeking a Branch Operations Manager to provide strategic and administrative leadership to the Branch Management Team and Advisor teams, ensuring daily branch operations and regulatory compliance.

You will oversee HR administration, client account processing, internal controls, and technology support while coordinating with cross-functional RBC teams to maintain audit-ready documentation and a high-performing team.