Branch Operations Manager at RBC

RBC; Guelph; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive compensation

Coaching and development opportunities

Job summary

RBC Dominion Securities in Guelph is seeking a Branch Operations Manager to serve as the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams.

You will oversee daily branch operations, internal controls, HR administration, client account processing and cross-functional coordination, ensuring audit-ready documentation and regulatory compliance.

Qualifications

• Must have prior banking industry experience.
• Strong communication skills in English.
• Ability to multi-task in a fast-paced environment.
• Knowledge of RBC Dominion Securities systems.

Responsibilities

• Oversee branch admin operations and internal controls.
• Review regulatory compliance and internal controls.
• Coordinate technology setup and issue resolution within the branch.
• Liaise with RBC teams to resolve issues and streamline processes.
• Lead staff development and performance coaching.

Skills

Adaptability

Banking Products

Branch Banking

Communication

Cross-Selling

Customer Interactions

Customer Needs

Problem Management

Teller Operations

Job description

Job Description

The RBC Dominion Securities is seeking a Branch Operations Manager. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. The role ensures daily branch operational and regulatory compliance while overseeing HR administration, client account processing, internal controls execution, technology support, and cross-functional coordination while maintaining separation of duties and audit-ready documentation standards.

What will you do?

• Manage administrative operations and internal control requirements of the branch - Approval of incoming and outgoing daily transactions, technology support, documentation verification and account openings approvals, etc.
• Review of Compliance related matters - ensure all regulatory requirements and internal controls are consistently met.
• Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch.
• Liaise across internal departments – Coordinate with internal RBC teams to resolve issues and streamline processes.
• Execute the Branch Manager's vision – Translate strategic goals into day-to-day operational excellence.
• HR administration - Oversee payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
• Recruit, lead and develop staff – assist in the recruitment and training of new branch support staff and coordinate ongoing professional development for existing team members.
• Cultivate an environment that supports employee engagement and strong cross-functional collaboration.

What do you need to succeed?

• Must-have Prior experience in the banking industry
• Ability to work efficiently and multi-task in a fast-paced environment
• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently
• Nice-to-have Canadian Investment Regulatory Exam (CIRE) certification
• Knowledge of RBC Dominion Securities systems and procedures
• Prior experience in the securities/banking industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program which includes competitive compensation and flexible benefits Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to build close relationships with clients RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high-performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value.

Job Skills

• Adaptability
• Banking Products
• Branch Banking
• Communication
• Cross-Selling
• Customer Interactions
• Customer Needs
• Problem Management
• Teller Operations

Additional Job Details

• Address: 42 WYNDHAM ST N:GUELPH
• City: Guelph
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Contract (Fixed Term)
• Pay Type: Salaried
• Posted Date: 2026-09-23
• Application Deadline: 2026-10-07

Compensation for this position

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is: $65,000.00 - $85,000.00. The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting.

Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed.

RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.