Branch Manager: Client Experience & Team Growth

Socket.dev; Almonte; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Total Rewards Program

Coaching & development

Dynamic team environment

Strong brand

Competitive compensation

Job summary

RBC is seeking a Branch Manager to lead a local market team, coach staff, and act as a community ambassador. You’ll drive client acquisition, multichannel engagement, and digital enablement while aligning with RBC values and strategic goals.

You will mentor staff, oversee performance, and ensure high employee engagement to deliver trusted financial advice and service excellence for clients and communities.

Qualifications

• Experience leading a team and developing staff to achieve goals.
• Strong interpersonal and communication skills across channels.
• Ability to drive client acquisition and retention through coaching.

Responsibilities

• Inspire and coach team to deliver outstanding client experiences.
• Lead initiatives to grow sales, revenue and market share in the community.
• Allocate resources to meet community needs and enable digital channels.
• Drive recruitment, talent management and career development for staff.
• Coach on client advice, issue resolution, and multichannel education.
• Address gaps from operational and compliance reviews and reports.

Skills

Building Talent

Critical Thinking

Inspiring

Long Term Planning

Job description

RBC is seeking a Branch Manager to lead a local market team, coach staff, and act as a community ambassador. You’ll drive client acquisition, multichannel engagement, and digital enablement while aligning with RBC values and strategic goals.

You will mentor staff, oversee performance, and ensure high employee engagement to deliver trusted financial advice and service excellence for clients and communities.