Branch Member Advisor — Financial Guidance & Service

Coast Capital Savings; Coquitlam; On-site; CAD 33,000 - 36,000; Part time

Job summary

Coast Capital Savings in Coquitlam is seeking a part-time Member Service Representative to greet members, balance friendly service with proactive problem solving, and deepen relationships through money chats. The role emphasizes listening, empathy, and advisory conversations while guiding members to online and mobile banking options.

You will be the first face they see, handling 15 to 30 hours weekly, and supporting a high-volume branch with a focus on accuracy, integrity, and building trust in

Qualifications

• Clear verbal English communication with members.
• Active listening to identify challenges and opportunities.
• Empathy for customers; understand that banking is more than numbers.
• Initiative to take action without being asked.
• Strong problem-solving to resolve member issues.
• Lifelong learner with interest in financial matters.
• Advisory skills to suggest Coast Capital products when appropriate.
• Adaptability to handle various situations.
• Self-motivation to grow in customer service and banking.
• Commitment to integrity and following processes.

Responsibilities

• Be the first friendly face at Coast Capital in the branch.
• Balance friendly service with proactive opportunities to deepen member relationships.
• Educate members on online banking and mobile platforms.
• Deliver outstanding member experience by meeting needs and spotting future opportunities.
• Build relationships and partner with others to meet financial needs.
• Ensure smooth service and resolve banking issues promptly.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings in Coquitlam is seeking a part-time Member Service Representative to greet members, balance friendly service with proactive problem solving, and deepen relationships through money chats. The role emphasizes listening, empathy, and advisory conversations while guiding members to online and mobile banking options.

You will be the first face they see, handling 15 to 30 hours weekly, and supporting a high-volume branch with a focus on accuracy, integrity, and building trust in