Member Experience Advisor (Branch, Part-Time)

Coast Capital Savings; Canada; Hybrid; CAD 33,000 - 35,000; Part time

Benefits offered by this job

Flexible work options (myWork)

Comprehensive benefits

Pension options

Community impact programming

Job summary

Coast Capital Savings is seeking a friendly Member Service Representative to greet members in-branch, listen actively, and provide basic financial guidance. You will promote digital channels and adapt to member needs, balancing service excellence with accuracy.

This role emphasizes relationship-building and a proactive approach to opportunities within Coast Capital's customer base. Join a community-driven, flexible workplace with a focus on inclusion, development, and a supportive team that

Qualifications

• Strong verbal English communication skills for sensitive member conversations.
• Active listening to identify member challenges and opportunities.
• Empathy and respect for members in diverse situations.
• Self-motivated, proactive approach to tasks and member needs.

Responsibilities

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values.
• Build relationships and deliver an outstanding member experience by meeting initial needs and identifying future opportunities.
• Educate members on online banking and mobile platforms to enhance the experience.
• Resolve banking issues and proactively prevent future problems.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings is seeking a friendly Member Service Representative to greet members in-branch, listen actively, and provide basic financial guidance. You will promote digital channels and adapt to member needs, balancing service excellence with accuracy.

This role emphasizes relationship-building and a proactive approach to opportunities within Coast Capital's customer base. Join a community-driven, flexible workplace with a focus on inclusion, development, and a supportive team that