Member Experience Advisor

Coast Capital Savings; Clearbrook; Hybrid; CAD 33,000 - 35,000; Part time

Job summary

Coast Capital Savings is seeking a Part Time Member Services Representative at the Clearbrook Branch. You will be the friendly face for members, balancing advice with service while identifying opportunities to deepen relationships.

You will educate members on online banking and other channels, ensuring a memorable member experience and supporting team success. This role emphasizes integrity, curiosity, and proactive problem solving.

Qualifications

• Strong verbal English communication skills and are comfortable having sensitive conversations with members.
• Active listening to identify challenges and work towards a positive outcome.
• Integrity: follow processes and do the right thing, even when no one is watching.

Responsibilities

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values.
• Build relationships with members and deliver an outstanding member experience by meeting initial needs and identifying future opportunities.
• Educate members on online banking and mobile platforms to deliver a memorable member experience.
• Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital members.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings is seeking a Part Time Member Services Representative at the Clearbrook Branch. You will be the friendly face for members, balancing advice with service while identifying opportunities to deepen relationships.

You will educate members on online banking and other channels, ensuring a memorable member experience and supporting team success. This role emphasizes integrity, curiosity, and proactive problem solving.