Branch Manager, Growth & Customer Experience

goeasy Ltd.; Vaughan; On-site; CAD 48,000 - 57,000; Full time

Benefits offered by this job

RRSP match

Employee discounts

Virtual healthcare

Customizable benefits

Birthday off paid

Job summary

goeasy’s easyfinancial division is seeking a Branch Manager to lead a performance‑driven team in Canada. You will create a vision, drive branch and portfolio goals, and enhance cross‑sales and customer experience in person, by phone, and by email.

This role requires leadership experience, exceptional communication, and the ability to train a small team. You must be computer‑savvy, pass background checks, and be legally eligible to work in Canada on a full‑time basis.

Qualifications

• Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment.
• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
• Experience in training and managing a small team.
• Must be computer-savvy with the ability to quickly adapt to new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Responsibilities

• Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products.
• Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties.
• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
• Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
• Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing customers from falling into a state of delinquency.
• Secure all required information to fulfill customer applications for products and services with strong attention to detail.

Skills

Leadership

Communication

Training

Tech-savvy

Background checks

Work eligibility Canada

Job description

goeasy’s easyfinancial division is seeking a Branch Manager to lead a performance‑driven team in Canada. You will create a vision, drive branch and portfolio goals, and enhance cross‑sales and customer experience in person, by phone, and by email.

This role requires leadership experience, exceptional communication, and the ability to train a small team. You must be computer‑savvy, pass background checks, and be legally eligible to work in Canada on a full‑time basis.