Branch Leader: Growth, Coaching & Customer Experience

goeasy Ltd; Saint John; On-site; CAD 48,000 - 57,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts

Virtual healthcare

Personalized benefits

Career development

Birthday day off

Job summary

goeasy, a leading Canadian alternative lender, seeks a Branch Manager for Saint John, NB. You will create a vision, lead a small team, drive branch and portfolio goals, and deliver engaging in-person, phone, and email sales experiences.

You will plan schedules, oversee payroll, and mentor staff while ensuring accounts stay in good standing and applications are processed with meticulous attention to detail. This full-time role requires Canadian work eligibility; sponsorship is not provided.

Qualifications

• Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment.
• Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
• Experience in training and managing a small team.
• Must be computer-savvy with the ability to quickly adapt to new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Responsibilities

• Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products.
• Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties.
• Build superior customersales experiencesby welcoming and engaging customers in person, over the phone, and by email.
• Demonstrate compassion and empathyfor our customers by understanding their situation and needs and matching them to a suitable financial product.
• Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing customers from falling into a state of delinquency.
• Secure all required information to fulfill customer applications for products and services with strong attention to detail.

Skills

Leadership

People management

Communication

Team training

Computer literacy

Job description

goeasy, a leading Canadian alternative lender, seeks a Branch Manager for Saint John, NB. You will create a vision, lead a small team, drive branch and portfolio goals, and deliver engaging in-person, phone, and email sales experiences.

You will plan schedules, oversee payroll, and mentor staff while ensuring accounts stay in good standing and applications are processed with meticulous attention to detail. This full-time role requires Canadian work eligibility; sponsorship is not provided.