Branch Manager

The Fastener Group; Penticton; On-site; CAD 60,000 - 77,000; Full time

Job summary

The Fastener Group is seeking a Branch Manager for our Penticton location. You will oversee daily operations, drive growth and deliver an exceptional customer experience, leading a team and coordinating with sales to meet commitments.

Ideal candidates have 5+ years in leadership, strong financial and inventory management, and a track record of coaching and developing staff. This full-time role emphasizes safety, policy compliance, and strategic execution.

Qualifications

• 5+ years in a leadership role, preferably branch or operations management.
• Strong operations, financial management and customer service focus.
• Excellent communication and problem-solving skills.
• Experience with inventory, warehousing and day-to-day branch ops.
• Proven ability to lead diverse teams toward goals.

Responsibilities

• Oversee branch operations including service, inventory, and logistics.
• Coordinate with outside sales to meet customer commitments.
• Build a high-performing team culture through coaching and performance reviews.
• Maintain relationships with clients, vendors and partners.
• Ensure safety and compliance with policies and procedures.
• Present and execute branch strategies with senior management.

Skills

Leadership experience

Operations management

Customer service excellence

Inventory management

Problem-solving

Communication skills

Conflict resolution

Team coaching

Financial management

Tools

ERP system

Microsoft Office

Job description

Salary Range: $60,000.00 To $77,000.00 Annually

About the job

Position Title: Branch Manager

Reports To: Vice President, Branch & DC Operations

Job Type: Full-time

Company Overview:

The Fastener Group Ltd. (TFG) is a leading supplier of fasteners and tools with 21 locations in Western and Central Canada, dedicated to providing high-quality products and exceptional service to our customers. TFG is committed to growth and innovation in the fasteners and tools industry, offering a wide range of products for various industries, including manufacturing, construction, and industrial. We are seeking a dynamic and experienced Branch Manager to join our growing team and oversee at our BC Fasteners & Tools Ltd. Penticton location.

About the Role:

As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the business, driving growth, and ensuring an exceptional customer experience. Your strong problem-solving and leadership skills will be key to your success in this role.

Key Responsibilities:

• Oversee branch operations, including customer service, inventory management and logistics, ensuring alignment with company goals and objectives.
• Coordinating with the outside sales team to ensure customer commitments and requirements are being achieved.
• Establish a high-performing team culture through coaching, mentoring, performance management, and leading by example aligned with the company's core values.
• The ability to build and maintain strong relationships with clients, vendors, and partners will be essential.
• Conduct regular performance reviews, provide constructive feedback, and implement development plans to drive individual and team growth.
• Ensure that team members are trained and comply with company policies and operational procedures. Champion a workplace where safety comes first by consistently following health and safety principles.
• Work closely with senior management to present and execute corporate strategies for the branch.

Qualifications:

• 5+ years of proven experience in a leadership role, preferably in a branch or operational management capacity.
• Strong understanding of business operations, financial management, and customer service excellence.
• Exceptional communication, problem-solving skills and conflict resolution.
• Experience managing inventory, warehousing and day-to-day branch operations.
• Ability to inspire and lead a diverse team to achieve shared goals.
• Professional demeanor and strong work ethic.
• Proficiency with ERP system and Microsoft Office applications
• Adaptability and ability to thrive in a fast-paced environment

Company Overview

The Fastener Group (TFG) is a leading industrial distribution organization specializing in fasteners, tools, and industrial supplies, serving construction, manufacturing, and industrial customers across Western Canada. TFG operates a multi‑branch distribution model supported by centralized procurement, strong supplier partnerships, and disciplined inventory management.

We thank all candidates for their interest, however only candidates selected for an interview will be contacted.

For internal candidates: