Branch Manager

Chandler; New Brunswick; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Excellent career growth

Competitive salary

Benefits (health, dental, vision)

RRSP matching

Wellness program

Corporate discounts

Job summary

Chandler is seeking a Branch Manager for the Saint John, NB branch, overseeing warehousing, inventory management, customer service and daily operations. The role reports to the Director of Operations and leads 50+ team members in a high-visibility environment.

The ideal candidate will have 5+ years in leadership within retail/wholesale or distribution, strong communication and relationship-building skills, and a track record of delivering operational performance and safety leadership.

Qualifications

• 5+ years of leadership experience in retail, wholesale, distribution, manufacturing, or other operationally focused environments.
• Proven ability to lead and develop teams in a fast-paced environment.
• Strong communication, coaching, and relationship-building skills.
• Post-secondary education in Business, Supply Chain or Operations Management would be an asset.

Responsibilities

• Lead branch operations: oversight of warehousing, inventory management, customer service, facility maintenance and day-to-day operations.
• Manage business performance by monitoring metrics, controlling expenses and supporting profitable growth.
• Build high-performing teams by recruiting, coaching and developing supervisors and staff.
• Drive operational excellence through performance metrics and process improvements.
• Support growth by partnering with sales leadership to strengthen customer relationships.
• Deliver exceptional customer experiences and promptly resolve issues.
• Optimize inventory and warehouse performance to meet demand.
• Lead change and champion safety leadership within the branch.

Skills

Leadership

Team development

Communication

Operations management

Relationship-building

Education

Post-secondary education in Business or related field

Job description

At Chandler, we believe strong leadership creates exceptional customer experiences, engaged teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John branch operations, one of the largest and most complex branches in our network. Reporting to the Director of Operations, this role offers the opportunity to lead a distribution and production operation, and manage a direct team of 50+ operational team members.

This is a high-profile role that offers great visibility to senior leadership, and the opportunity to develop the skills and experience necessary for future advancement within Chandler, and also more broadly within the J.D. Irving, Limited organization. Success in this position requires an ability to build strong relationships, drive accountability, lead through influence, and create an environment where both employees and customers can thrive.

The Role

As Branch Manager, you will serve as the leader of one of Chandler's most strategically significant branches, responsible for leading people, driving performance, supporting growth, and delivering an exceptional customer experience.

Duties & Responsibilities

• Lead branch operations: Provide oversight over warehousing, inventory management, customer service, facility maintenance, and day-to-day operations to ensure safe, efficient, and consistent execution.
• Manage business performance: Maintain accountability for branch results by monitoring operational and financial metrics, controlling expenses, and supporting profitable growth.
• Build high-performing teams: Recruit, coach, develop, and support supervisors and team members while fostering a culture of accountability, engagement, and continuous improvement.
• Drive operational excellence: Leverage performance metrics, process improvement initiatives, and best practices to improve productivity, service levels, and branch profitability.
• Support business growth: Partner closely with sales leadership to strengthen customer relationships, improve service delivery, identify growth opportunities, and support branch sales objectives.
• Deliver exceptional customer experiences: Ensure customers receive responsive, reliable, and professional service while promptly resolving issues and removing barriers to success.
• Optimize inventory and warehouse performance: Oversee inventory accuracy, product availability, warehouse efficiency, and inventory control processes to support customer demand and operational effectiveness.
• Lead change and continuous improvement: Support the implementation of new processes, systems, and operational initiatives while encouraging innovation and continuous improvement throughout the branch.
• Champion safety leadership: Promote and reinforce a strong safety culture by ensuring compliance with company standards, supporting safety initiatives, and maintaining a safe working environment for all employees.

Qualifications & Experience

• 5+ years of leadership experience in retail, wholesale, distribution, manufacturing, or other operationally focused environments.
• Proven success leading and developing teams in a fast-paced business environment.
• Demonstrated ability to achieve operational and financial performance objectives.
• Strong communication, coaching, and relationship-building skills.
• Post-secondary education in Business, Supply Chain, Operations Management, or a related field would be an asset.

What We Offer

Chandler is pleased to offer a highly competitive compensation package and work environment, including:

• Excellent career growth and development opportunities.
• A competitive salary with an approximate range of $100,000 - $130,000, commensurate with experience, as well as eligibility for annual performance incentive.
• Comprehensive benefits including health, dental, and vision coverage, as well as RRSP matching programs.
• Wellness program and access to corporate discounts.
• Operating hours Monday-Friday, 8:00 a.m. to 5:00 p.m.