Branch Manager

Meridia Recruitment; New Brunswick; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

RRSP matching

Wellness program

Corporate discounts

Career growth opportunities

Job summary

Chandler in Saint John, New Brunswick is seeking a Branch Manager to lead operations for one of the company’s largest branches. You will manage 50+ team members, report to the Director of Operations, and play a key role in driving growth and exceptional customer experiences.

The role emphasizes safety, process improvement, and collaboration with sales to seize opportunities across the network.

Qualifications

• 5+ years leading teams in retail, wholesale, or distribution.
• Proven ability to hit operational and financial targets.
• Strong communication and relationship-building skills.

Responsibilities

• Lead branch operations including warehousing, inventory, customer service, and facilities.
• Monitor performance metrics and manage expenses for profitable growth.
• Recruit and develop supervisors and team members.
• Drive process improvements and safety culture.
• Collaborate with sales to grow the business.
• Ensure exceptional customer experiences and issue resolution.
• Oversee inventory accuracy and warehouse efficiency.
• Lead change and continuous improvement initiatives.
• Champion safety leadership and compliance.

Skills

Leadership

People management

Communication

Coaching

Relationship building

Education

Business/Operations degree

Job description

Branch Manager

Saint John, New Brunswick

Reference #JL-CDL-10351

At Chandler, we believe strong leadership creates exceptional customer experiences, engaged teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John branch operations, one of the largest and most complex branches in our network. Reporting to the Director of Operations, this role offers the opportunity to lead a distribution and production operation, and manage a direct team of 50+ operational team members.

This is a high-profile role that offers great visibility to senior leadership, and the opportunity to develop the skills and experience necessary for future advancement within Chandler, and also more broadly within the J.D. Irving, Limited organization. Success in this position requires an ability to build strong relationships, drive accountability, lead through influence, and create an environment where both employees and customers can thrive.

The Role

As Branch Manager, you will serve as the leader of one of Chandler's most strategically significant branches, responsible for leading people, driving performance, supporting growth, and delivering an exceptional customer experience.

Duties & Responsibilities

• Lead branch operations: Provide oversight over warehousing, inventory management, customer service, facility maintenance, and day-to-day operations to ensure safe, efficient, and consistent execution.
• Manage business performance: Maintain accountability for branch results by monitoring operational and financial metrics, controlling expenses, and supporting profitable growth.
• Build high-performing teams: Recruit, coach, develop, and support supervisors and team members while fostering a culture of accountability, engagement, and continuous improvement.
• Drive operational excellence: Leverage performance metrics, process improvement initiatives, and best practices to improve productivity, service levels, and branch profitability.
• Support business growth: Partner closely with sales leadership to strengthen customer relationships, improve service delivery, identify growth opportunities, and support branch sales objectives.
• Deliver exceptional customer experiences: Ensure customers receive responsive, reliable, and professional service while promptly resolving issues and removing barriers to success.
• Optimize inventory and warehouse performance: Oversee inventory accuracy, product availability, warehouse efficiency, and inventory control processes to support customer demand and operational effectiveness.
• Lead change and continuous improvement: Support the implementation of new processes, systems, and operational initiatives while encouraging innovation and continuous improvement throughout the branch.
• Champion safety leadership: Promote and reinforce a strong safety culture by ensuring compliance with company standards, supporting safety initiatives, and maintaining a safe working environment for all employees.

Qualifications & Experience

• 5+ years of leadership experience in retail, wholesale, distribution, manufacturing, or other operationally focused environments.
• Proven success leading and developing teams in a fast-paced business environment.
• Demonstrated ability to achieve operational and financial performance objectives.
• Strong communication, coaching, and relationship-building skills.
• Post-secondary education in Business, Supply Chain, Operations Management, or a related field would be an asset.

What We Offer

• Excellent career growth and development opportunities.
• A competitive salary with an approximate range of $100,000 - $130,000, commensurate with experience, as well as eligibility for annual performance incentive.
• Comprehensive benefits including health, dental, and vision coverage, as well as RRSP matching programs.
• Wellness program and access to corporate discounts.
• Operating hours Monday-Friday, 8:00 a.m. to 5:00 p.m.