Branch Client Advisor & Solutions Champion

RBC; Edmundston; On-site; CAD 15,000 - 21,000; Part time

Benefits offered by this job

Total rewards program

World-class training program

Career development opportunities

Job summary

RBC Ambassador in Edmundston, NB, working in a branch, will place clients first and help identify solutions to their financial needs. You will support new client acquisition and deepen existing relationships while delivering exceptional service in a target-driven environment.

The role focuses on educating clients, using technology to enhance the experience, and collaborating with RBC partners to fulfill client solutions. Flexible hours and a comprehensive rewards program are available.

Qualifications

• Experience in a target-driven customer service environment.
• Strong communication and emotional intelligence.
• Digital literacy across devices (smartphones, tablets, laptops).
• Flexibility to work varied hours.
• Bilingual English and French required.

Responsibilities

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and identifying sales and referral opportunities.
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.
• Contribute to team results by listening and spotting opportunities to offer additional advice, or introduce clients to RBC partners.
• Proactively take ownership of resolving and preventing client banking problems.
• Cultivate and maintain relationships with partners to work as one RBC team.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Skills

Client-focused

Sales mindset

Digital literacy

Bilingual English/French

Job description

RBC Ambassador in Edmundston, NB, working in a branch, will place clients first and help identify solutions to their financial needs. You will support new client acquisition and deepen existing relationships while delivering exceptional service in a target-driven environment.

The role focuses on educating clients, using technology to enhance the experience, and collaborating with RBC partners to fulfill client solutions. Flexible hours and a comprehensive rewards program are available.