Branch Banking Team Lead

TD; Saskatoon; On-site; CAD 66,000 - 94,000; Full time

Job summary

TD in Saskatoon, Saskatchewan, is seeking a Branch Leader for Personal & Commercial Banking. You will lead and coach the advisory team, model exceptional service, and ensure compliant branch operations to meet customer needs.

The role requires an Undergraduate degree and 4+ years of relevant experience, plus credentials such as BCO, IFIC or CSC. TD offers development opportunities and a competitive CAD salary range in a collaborative banking environment.

Qualifications

• Undergraduate degree and/or
• 4+ years of relevant experience
• Branch Compliance Officer (BCO) course
• IFIC or CSC

Responsibilities

• Lead, coach, and proactively model exceptional service at every customer interaction in the lobby, on the frontline, and in the service and advice offices
• Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met
• Support and coach advisory colleagues on effective customer complaint resolution
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that service and advice offices meet internal/external policies and/or regulatory requirements
• Supports the execution of the branch LEI plan/objectives; assists with the execution of the branch advice plan/objectives
• Lead and coach advisory team on advice giving strategies and overall product and services acumen
• Lead and coach on advice delivery to improve the customer experience and overall profitability of the Bank
• Ensure a coordinated and consistent banking presence in the market approach across One TD partners
• Work collaboratively with TD Partners to ensure all Branch Banking customers are serviced in the channel best suited to their needs
• Ownership/oversight of complex daily branch administrative duties, especially as it relates to investments and unsecured credit compliance
• Manage the advice team promoting a positive customer and colleague experience
• Lead and develop a team of advice colleagues; provide coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; and support service and advice strategies and tactics to improve the overall customer experience
• Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary; empower advice team to take ownership and assist frontline team, as necessary
• Contribute to the execution and achievement of the team and the branch's customer experience targets by coaching / modeling appropriate attributes and behaviors
• Ensure the customer area is professional and inviting in appearance, particularly as it relates to the service offices and advisory spaces
• Manage a large team of service and advice professionals
• Leads a team and oversees the most complex or diverse sales advice activities that impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / service and advice activities that may involve numerous systems and range in complexity from medium to high
• Requires strong process management knowledge and advanced understanding of the business
• Manages team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational)
• Plans, organizes and coordinates the activities for own team and resolves operational issues
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
• Generally reports to the Branch Manager

Education

Undergraduate degree

Branch Compliance Officer (BCO) course

IFIC or CSC

Job description

TD in Saskatoon, Saskatchewan, is seeking a Branch Leader for Personal & Commercial Banking. You will lead and coach the advisory team, model exceptional service, and ensure compliant branch operations to meet customer needs.

The role requires an Undergraduate degree and 4+ years of relevant experience, plus credentials such as BCO, IFIC or CSC. TD offers development opportunities and a competitive CAD salary range in a collaborative banking environment.