Boutique Manager

Richemont Iberia SL; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Richemont Iberia SL operates a flagship store in Toronto, seeking a capable sales supervisor to drive daily operations and meet sales targets. You will interact directly with customers, demonstrate products, and guide purchases while maintaining high service standards.

The role emphasizes unsupervised work, potential for limited managerial duties, and participation in training to stay updated on products and industry practices. A strong customer-focus and collaboration with teams are essential.

Qualifications

• Post-Secondary Non-Tertiary Education required.
• Experienced practitioner able to work unsupervised.
• Limited managerial experience acceptable.

Responsibilities

• Supervise daily operations to achieve sales targets and align with store service standards.
• Manage a store or multiple departments to ensure smooth operations and customer satisfaction.
• Develop and implement customer contact plans for product launches and sales campaigns.
• Serve as the primary contact for customer queries and complaints, resolving issues promptly.
• Identify products that best meet customer needs and explain selections, encouraging purchases.
• Record and process custom or special customer orders and manage delivery expectations.

Skills

Sales targets

Customer satisfaction

Campaign execution

Product demonstrations

Customer communication

Training & coaching

Education

Post-Secondary Non-Tertiary Education

Job description

CommercialToronto, CAPermanentReference code: JR131365Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.YOUR MISSION: In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? - Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies. - Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction. - Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships. - Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed. - Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions. - Record and process custom or special customer orders, managing ambiguous delivery expectations effectively. - Provide detailed product or service information and respond to customer inquiries. - Conduct customer interviews using a multilevel sales script to clarify requirements and assist in potential customer interviews, documenting client needs comprehensively. - Demonstrate product or service features and support requests for detailed demonstrations. - Address basic issue escalations promptly, providing managerial approvals when necessary. - Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching. - Stay informed about relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media. - Post-Secondary Non-Tertiary Education required. - Must be an experienced practitioner capable of working unsupervised. - Limited managerial experience necessary. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised.