Boutique Assistant Manager

Jobtailor; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Jobtailor in Winnipeg is seeking an experienced Retail Manager to lead a high-volume boutique, drive sales targets, and develop the team focused on luxury coffee retail excellence.

The role emphasizes customer acquisition, inventory control, health and safety, and KPI-driven performance in a fast-paced environment.

Qualifications

• 4-5 years of High-Volume Retail Management experience.
• Luxury retail experience is an asset.
• Ability to prioritize and plan multiple priorities.
• Strong team-building skills with a history of effective team coaching and development.
• Effective time management, communication, problem-solving and analytical skills.
• Experience in the food or coffee space is an asset.
• Ability to stand for an entire working day; repeatedly lift up to 23 kgs.

Responsibilities

• Achieve daily, weekly and monthly sales and service level targets with the team.
• Maximize guest frequency, sales and acquisition of new customers.
• Maximize capsule, accessories and machine sales.
• Evaluate service quality and use mystery shopper results to implement customer service action plans.
• Implement company programs by motivating and instructing the team.
• Recruit, hire and motivate the team to deliver exceptional customer service.
• Plan, communicate and delegate responsibilities with the Boutique Manager.
• Review KPIs and support action plan creation.
• Implement SOPs and guidelines for compliance, risk management, health and safety.
• Monitor and manage schedules.
• Plan and prioritize annual sales and wage cost targets.
• Manage staffing, monthly reports, cash and inventory.
• Support stock operations through spot checks, inventories and deliveries.

Skills

High-Volume Retail Management

Team Building

Customer Service Excellence

Sales Target Achievement

Compliance and Risk Management

Inventory Management

Staff Recruitment

KPI Review

SOP Implementation

Effective Communication

Time Management

Problem-Solving

Analytical Skills

Luxury Retail

Customer Acquisition

Health and Safety

Food Industry

Coffee Sustainability

Job description

• Achieve daily, weekly and monthly sales and service level targets with the team
• Maximize guest frequency, sales and acquisition of new customers
• Maximize capsule, accessories and machine sales
• Evaluate service quality and use mystery shopper results to implement customer service action plans
• Implement company programs by motivating and instructing the team
• Recruit, hire and motivate the team to deliver exceptional customer service
• Plan, communicate and delegate responsibilities with the Boutique Manager
• Review KPIs and support action plan creation
• Implement SOPs and guidelines for compliance, risk management, health and safety
• Monitor and manage schedules
• Plan and prioritize annual sales and wage cost targets
• Manage staffing, monthly reports, cash and inventory
• Support stock operations through spot checks, inventories and deliveries

Requirements

• 4-5 years of High-Volume Retail Management experience
• Luxury retail experience is an asset
• Ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passion for coffee and sustainability
• Experience in the food or coffee space is an asset
• Ability to stand for an entire working day
• Ability to repeatedly lift a maximum of 23 kgs

Core Competencies

Demonstrates expertise in High-Volume Retail Management, focusing on achieving sales targets, team development, and exceptional customer service. Proficient in implementing compliance and risk management protocols while managing inventory and staffing effectively.

Highest-signal resume keywords

• High-Volume Retail Management
• Team Building
• Customer Service Excellence
• Sales Target Achievement
• Compliance and Risk Management

Hard Skills

• Sales Management
• Inventory Management
• KPI Review
• SOP Implementation
• Staff Recruitment

Soft Skills

• Effective Communication
• Time Management
• Problem-Solving
• Analytical Skills

Industry Keywords

• Luxury Retail
• Customer Acquisition
• Health and Safety
• Food Industry
• Coffee Sustainability