Supervisor, Starbucks, Full Time

COMPASS GROUP CANADA; Vancouver; Hybrid; CAD 35,000 - 46,000; Full time

Job summary

Compass Group Canada in Vancouver is seeking a customer-focused barista for our lounge/micromarket. You will prepare beverages including coffee, tea, and espresso, and warmly serve guests.

You will manage stock, restock, check expiry dates, and maintain cleanliness. The role requires strong teamwork, initiative, and the ability to work in a fast-paced environment. Training covers service standards, safety, and QA, with 24/7 training within one month.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to follow customer specifications and guidelines.
• Comfort with cleaning and sanitization standards.

Responsibilities

• Carefully prepares beverages according to customer specifications.
• Serves guests with outstanding customer service.
• Maintains stock levels within the micromarket and checks expiry dates.
• Performs side duties: restocking, organizing stock rooms, inventory checks.
• Ensures cleanliness of lounge areas and sanitizes high-touch surfaces every two hours.
• Records sales and transactions in the Volante system.
• Signs in/out on the UKG clock for shifts.
• Follows FIFO/FEFO and completes HSQA logs as assigned.

Skills

Customer service

Attention to detail

Professional appearance

Fast-paced environment

Calm under pressure

Tools

Volante system

UKG clock

Job description

• Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serves guests using principles of outstanding customer service.
• Maintains stock levels of items within the micromarket, including but not limited to milk and cold beverages as required.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: restocking, organizing stock rooms, checking all expiry dates on products, counting inventory.
• Organizes the chairs within the lounge area and seating area.
• Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
• Refills the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
• Uses the UKG clock to sign in and out for the assigned shift in a timely manner

Follows all Optimum Service Training techniques to ensure exceptional customer service during service.

• Acts with purpose and intention – uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Uses the Volante system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Always follows all uniform and jewelry policy as per brand and company standards.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one month of start date, and annually thereafter.

CORE COMPETENCIES

The barista should demonstrate the following core competencies consistently:

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
• Maintains a professional appearance and demeanor at all times
• Ability to work at a fast pace
• Ability to remain calm under pressure and deal with unexpected situations and customer concerns.