Supervisor, Starbucks, Full Time

Kibbi Technologies Inc.; Vancouver; On-site; CAD 2,066,000 - 2,755,000; Full time

Job summary

Kibbi Technologies Inc. in Vancouver is seeking a barista to expertly prepare beverages (coffee, tea, espresso) and deliver outstanding guest service. You will manage stock levels in the micromarket, restock supplies, and keep the lounge area tidy while following health and safety standards.

The role requires maintaining cleanliness, following FIFO/FEFO, and performing routine equipment checks. Join a team that values attention to detail and professional conduct in a fast-paced setting.

Qualifications

• Attention to detail and strong organizational skills.
• Excellent communication with guests and colleagues to ensure smooth events.
• Professional appearance and demeanor at all times.

Responsibilities

• Carefully prepares beverages according to customer specifications, including coffee, tea, and espresso.
• Serves guests using principles of outstanding customer service.
• Maintains stock levels of micromarket items (milk, cold beverages).
• Completes side duties (restocking, organizing stock rooms, checking expiry dates, inventory).
• Organizes chairs in lounge and seating areas.
• Sanitizes all high-touch surfaces every two hours or when soiled.
• Refills coffee machine hopper with beans and condiments.
• Performs general cleaning and hygiene tasks (washing, sanitizing, display cases).
• Uses UKG clock to sign in/out for shifts.

Skills

Attention to Detail

Effective communication

Professional appearance

Fast-paced work

Calm under pressure

Job description

• Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serves guests using principles of outstanding customer service.
• Maintains stock levels of items within the micromarket, including but not limited to milk and cold beverages as required.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: restocking, organizing stock rooms, checking all expiry dates on products, counting inventory.
• Organizes the chairs within the lounge area and seating area.
• Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
• Refills the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
• Uses the UKG clock to sign in and out for the assigned shift in a timely manner

Follows all Optimum Service Training techniques to ensure exceptional customer service during service.

• Acts with purpose and intention - uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Uses the Volante system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Always follows all uniform and jewelry policy as per brand and company standards.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one month of start date, and annually thereafter

The barista should demonstrate the following core competencies consistently:

CORE COMPETENCIES

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
• Maintains a professional appearance and demeanor at all times
• Ability to work at a fast pace
• Ability to remain calm under pressure and deal with unexpected situations and customer concerns.