Boutique Assistant Manager

Jobtailor; Burnaby; On-site; CAD 65,000 - 75,000; Full time

Job summary

Jobtailor in Burnaby, BC, seeks an experienced Boutique Manager to lead a high-volume luxury retail team. You will drive daily, weekly, and monthly sales targets while maintaining exceptional guest experiences and brand standards.

You will coach staff, manage schedules, and oversee stock, cash, and inventory with a focus on compliance and safety. The role emphasizes KPI analysis, SOP implementation, and collaboration with the Boutique Manager to optimize operations and wage-cost efficiency.

Qualifications

• 4-5 years of high-volume retail management experience.
• Luxury retail experience is an asset.
• Ability to prioritize and plan multiple priorities.
• Strong team-building, coaching, and development skills.
• Effective time management, communication, problem-solving and analytical skills.

Responsibilities

• Achieve daily, weekly, and monthly sales and service-level targets with the team.
• Maximize guest frequency, sales, and acquisition of new customers.
• Maximize capsule, accessories, and machine sales.
• Evaluate service quality and use mystery shopper results to implement customer service action plans.
• Support company programs by motivating and instructing the team to meet operational and organizational objectives.
• Recruit, hire, and motivate the team to provide exceptional customer service consistent with the brand image.
• Delegate responsibilities with the Boutique Manager to ensure smooth operations.
• Review KPIs to identify problems, concerns, and improvement opportunities.
• Implement SOPs and guidelines covering compliance, risk management, and health and safety.
• Monitor and manage schedules.
• Plan and prioritize annual sales and wage-cost targets with the Boutique Manager.
• Manage staffing, monthly reports, cash, and inventory using operational tools.
• Perform stock spot checks and assist with inventories and deliveries.

Skills

Team-building

Time management

Communication

Problem-solving

Analytical skills

Leadership

Sales target achievement

Customer service

Job description

• Achieve daily, weekly, and monthly sales and service-level targets with the team
• Maximize guest frequency, sales, and acquisition of new customers
• Maximize capsule, accessories, and machine sales
• Evaluate service quality and use mystery shopper results to implement customer service action plans
• Support company programs by motivating and instructing the team to meet operational and organizational objectives
• Recruit, hire, and motivate the team to provide exceptional customer service consistent with the brand image
• Delegate responsibilities with the Boutique Manager to ensure smooth operations
• Review KPIs to identify problems, concerns, and improvement opportunities
• Implement SOPs and guidelines covering compliance, risk management, and health and safety
• Monitor and manage schedules
• Plan and prioritize annual sales and wage-cost targets with the Boutique Manager
• Manage staffing, monthly reports, cash, and inventory using operational tools
• Perform stock spot checks and assist with inventories and deliveries

Requirements

• 4-5 years of high-volume retail management experience
• Luxury retail experience is an asset
• Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving, and analytical skills
• Passion for coffee and sustainability
• Experience in the food or coffee space is an asset
• Ability to stand for an entire working day
• Ability to repeatedly lift a maximum of 23 kgs

Core Competencies

Demonstrates strong leadership in high-volume retail management, focusing on team development, customer service excellence, and operational efficiency. Proficient in achieving sales targets and implementing compliance and risk management strategies.

Highest-signal resume keywords

• High-Volume Retail Management
• Team Building and Coaching
• Sales Target Achievement
• Operational Tools Management
• SOP Implementation

Hard Skills

• Sales Management
• Inventory Management
• KPI Review
• Customer Service Action Plans
• Risk Management
• Health and Safety Compliance
• Operational Planning
• Staffing Management
• Cash Management
• Stock Spot Checks

Soft Skills

• Effective Communication
• Time Management
• Problem-Solving
• Analytical Skills
• Motivational Skills

Industry Keywords

• Luxury Retail
• Customer Acquisition
• Guest Frequency
• Food Industry
• Coffee Industry
• Sustainability