Store Manager

Jobtailor; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Laline in Toronto, Canada seeks an experienced store leader to drive revenue, profitability, and brand momentum. This role requires shaping performance culture, managing payroll and expenses, and developing the team’s business acumen to meet targets.

You will recruit, coach, and retain top talent, foster an inclusive environment, and ensure adherence to brand standards, MP guidelines, and community engagement initiatives.

Qualifications

• Experience in retail store leadership.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience driving top-line sales.
• Ability to interpret reporting data.
• Experience managing payroll budgets and controlling expenses.
• Exceptional leadership capabilities with a history of attracting, developing, motivating, and retaining talent.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Beauty retail experience is a bonus.

Responsibilities

• Drive store revenue, profitability, growth, and brand awareness under the Area Manager
• Review daily, weekly, and monthly business and people results and create plans to achieve targets
• Build a culture of performance, cost awareness, and accountability
• Develop team business acumen to analyze results and implement improvement plans
• Manage store spending and minimize costs
• Mitigate risk, resolve profitability roadblocks, and protect assets from theft
• Recruit, select, onboard, develop, motivate, and retain store talent
• Build positive relationships and an engaging, inclusive work environment
• Set expectations, manage performance, and conduct regular KPI and performance assessments
• Lead by example to deliver exceptional in-store customer service and product demonstrations
• Coach staff and Assistant Store Manager on customer service and product knowledge
• Build local community relationships to increase brand awareness
• Represent Laline professionally as a brand ambassador
• Execute visual merchandising guidelines and build brand loyalty through the membership program
• Identify store-level marketing and community engagement initiatives
• Ensure operational, brand, product, health and safety, maintenance, cleaning, replenishment, inventory, and cash standards are met
• Escalate operational gaps, risks, and roadblocks and partner with cross-functional teams
• Create efficient staff schedules aligned with customer expectations, sales targets, and wage budgets

Skills

Retail leadership

Financial management

Team development

Customer service

KPI assessment

Job description

• Drive store revenue, profitability, growth, and brand awareness under the Area Manager
• Review daily, weekly, and monthly business and people results and create plans to achieve targets
• Build a culture of performance, cost awareness, and accountability
• Develop team business acumen to analyze results and implement improvement plans
• Manage store spending and minimize costs
• Mitigate risk, resolve profitability roadblocks, and protect assets from theft
• Recruit, select, onboard, develop, motivate, and retain store talent
• Build positive relationships and an engaging, inclusive work environment
• Set expectations, manage performance, and conduct regular KPI and performance assessments
• Lead by example to deliver exceptional in-store customer service and product demonstrations
• Coach staff and Assistant Store Manager on customer service and product knowledge
• Build local community relationships to increase brand awareness
• Represent Laline professionally as a brand ambassador
• Execute visual merchandising guidelines and build brand loyalty through the membership program
• Identify store-level marketing and community engagement initiatives
• Ensure operational, brand, product, health and safety, maintenance, cleaning, replenishment, inventory, and cash standards are met
• Escalate operational gaps, risks, and roadblocks and partner with cross-functional teams
• Create efficient staff schedules aligned with customer expectations, sales targets, and wage budgets

Requirements

• Experience in retail store leadership
• Understanding of local market and requirements relevant to new store openings
• Financial management experience driving top-line sales
• Ability to interpret reporting data
• Experience managing payroll budgets and controlling expenses
• Exceptional leadership capabilities with a history of attracting, developing, motivating, and retaining talent
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills
• Beauty retail experience is a bonus

Core Competencies

Demonstrates strong retail store leadership with a focus on driving revenue, profitability, and team development. Capable of managing financial performance, operational standards, and fostering a positive work environment.

Highest-signal resume keywords

• Retail Store Leadership
• Financial Management
• Team Development
• Customer Service Excellence
• Performance Management

Hard Skills

• Financial Management
• Payroll Budget Management
• Data Interpretation
• KPI Assessment
• Visual Merchandising

Soft Skills

• Exceptional Leadership
• Excellent Communication
• Relationship Building
• Motivating Talent
• Coaching

Industry Keywords

• Retail
• Brand Awareness
• Cost Management
• Operational Standards
• Community Engagement