Coffee Specialist

Orchardparkshopping; Kelowna; On-site; CAD 21,309,750 - 30,350,250; Full time

Benefits offered by this job

Competitive salary with quarterly bonus

Monthly coffee credit and discounts

Access to Randstad Advantage insurance

Training and development programs

Job summary

Orchardparkshopping in Kelowna, Canada, seeks a dedicated individual to provide exceptional customer service and support in-store sales. The role includes advising customers on product choices, handling technical support, and maintaining the boutique's standards.

With a competitive salary of $18.75 plus bonuses, the position requires flexibility, excellent communication skills, and a commitment to professionalism and safety protocols.

Qualifications

• 1 year of prior hotel, sales or retail experience is required.
• Flexibility to work Monday through Sunday.
• Excellent presentation, communication & interpersonal skills.

Responsibilities

• Offer customers an outstanding in-store experience from the moment they arrive.
• Warmly welcome, advise, and maximize in-store sales.
• Handle product issues and contribute to the smooth running of the boutique.
• Participate in daily meetings and training sessions.
• Ensure the boutique is clean and well-maintained.

Skills

Customer service

Sales

Communication

Interpersonal skills

Problem-solving

Job description

Advantages

• Competitive salary of $18.75 + quarterly bonus.
• Monthly credit on coffee capsules and discount on accessories for employees.
• Access to Randstad Advantage insurance program.
• Excellent training and development programs

Responsibilities

• Customer Experience & Sales
• Offer customers an outstanding in-store experience from the moment they arrive.
• Warmly welcome, advise, and maximize in-store sales by expertly guiding customers through product choices and offering personalized recommendations.
• Technical Support & Operations
• Handle product issues and contribute to the smooth running of the boutique.
• Analyze reported machine malfunctions and provide efficient customer service solutions.
• Participate in daily meetings and training sessions to enhance product knowledge and procedural compliance.
• This role includes the physical duties of safely lifting, pushing, pulling, and maneuvering boxes and heavy items of various sizes and weights, consistent with provincial safety standards.
• Ensure the physical environment meets the brand's standards.
• Ensure that the boutique is clean and maintained, including making sure it is well-ordered, has the correct equipment available, and is properly presented at all times.

Professionalism, Safety & Compliance

• You will be required to maintain a high degree of professionalism and adherence to all company policies, including all workplace conduct and safety protocols.
• Immediately report any incident of theft, or safety concerns to management.
• All workplace conversations, behavior, and physical interactions with colleagues and clients must remain professional and respectful.
• Encourage team members, including communicating team goals related to customer service processes.
• Assist in creating a culture of safety, actively identifying areas for new training.
• Assist the team where and when needed.
• Perform any other job-related duties.

Qualifications

• 1 year of prior hotel, sales or retail experience is required.
• Flexibility to work Monday through Sunday.
• Excellent presentation, communication & interpersonal skills.

Randstad is an equal opportunity employer and is committed to diversity and inclusion.