Boulanger(ère) / Service de nuit

Tim Hortons; Boisbriand; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

On-site gym

On-site parking

Paid time off

Profit sharing

Wellness program

Disability insurance

Employee assistance program

Company events

Dress down Fridays

Business Casual

Job summary

Randstad Canada seeks a service coordinator to support the West Island team. The role involves assisting customer service, coordinating with purchasing, transportation and warehouse, and handling invoicing, quotes and contracts.

Strong communication and problem solving are essential for success in this busy role. We value a team-oriented, dependable individual with attention to detail and the ability to manage multiple tasks, including order desk activities and shipping support.

Qualifications

• Bilingual French/English required for Montreal location.
• Experience in coordination and customer service.
• Strong computer literacy with MS Outlook, Word and Excel.

Responsibilities

• Assisting customer service reps and inside sales with inquiries.
• Coordinate with purchasing, transportation, warehouse, and orders.
• Invoicing, quotes, inventory and creating contracts.
• Prepare shipping documents and labels.
• Handle account updates and inform customers of changes.
• Provide sales support and product information; generate quotes.

Skills

Coordination

Customer service

MS Outlook

Word

Excel

Problem solving

Communication

Phone etiquette

Team player

Attention to detail

Order desk

Tools

MS Outlook

Word

Excel

Job description

We are currently looking for a service coordinator to help their ever growing organization in the West Island. A familial team environment to all of our employees. We appreciate each and every member of our team and the value they bring as individuals and team members to our continued success. They offer an exciting opportunity to be part of an avant-garde company looking to continuously innovate and grow.

Advantages

• Monday - Friday 8AM-5PM
• Salary $50,000 (Based on Experience)
• Advancement opportunities

Benefits

• Business Casual
• Dress down Fridays
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Profit sharing based on company and individual performance ($3,000-$5,000 incentives)
• Wellness program

Responsibilities

• Assisting customer service reps, inside sales reps, for any client inquiries
• Coordinate with the purchasing department, transportation, warehouse, orders
• Invoicing, quotes, inventory, creating contracts
• Prepare documents for shipping (label/pallet label,etc)
• You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business.
• Informs customers of any changes that may affect their accounts and/or orders
• Work closely with other team members and other business departments to provide sales service
• Answering incoming calls
• Generating quotes
• Sourcing product
• Website sales support
• Providing product information (some technical)
• Setting up new accounts
• Handling complaints
• Makes sure to follow the performance indicators put in place for the customer experience
• Processing returns and credits
• Counter sales/shipping/receiving in applicable Branches
• Understand, Support and Implement ISO 9001:2015 Standards

Qualifications

• French / English Bilingualism required in Montreal location only
• English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
• Experience in coordination and customer service
• Strong computer literacy (MS Outlook, Word and some Excel).
• Excellent problem solving abilities.
• Exceptional communication skills and phone etiquette.
• Hardworking with strong dedication and company loyalty as well as punctuality are a must;
• Great attention to detail;
• Order desk experience
• Problem solving
• Team player

Summary

Why Randstad?

There are a lot of good jobs, great companies and great bosses.

At Randstad, we're here to help you find the right fit.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.