Biomedical Customer Service Representative (Bilingualism Preferred) - Mississauga (Skymark)

Avanti Software Inc.; Mississauga; On-site; CAD 32,000 - 33,000; Full time

Job summary

Royal Drugs, in Mississauga (Skymark Ave), seeks a Biomedical Customer Service Representative to coordinate equipment and waste pickups, manage inventory, and assist with maintenance. This bilingual (English/French) role supports patients and Ontario Health at Home, with primary duties in scheduling, reporting, and ensuring confidentiality.

The position requires a minimum high school diploma, 2+ years in healthcare customer service, knowledge of logistics, and a logistics diploma is an asset.

Qualifications

• Minimum High School diploma.
• Minimum 2 years Customer Service experience in related health care environment.
• Knowledge of logistics and inventory/distribution processes.
• College diploma in a logistical discipline (Asset).
• Bilingual in French/English (Asset).

Responsibilities

• Committed to being fully engaged, caring, and enthusiastic about the organization and its goals.
• Supporting policies, procedures, work instructions, and relevant software.
• Maintain knowledge of all company policies and procedures with high emphasis on ethical conduct and confidentiality.
• Adheres to organizational health and safety responsibilities in the workplace.
• Communicate effectively in both official languages with patients and clients.
• Process and scheduling of both waste and equipment pickups, ensuring accuracy of required information.
• Maintain billing changes on rental contracts.
• Assist pharmacy with pump exchange process.
• Maintain negative pressure pump rental information in the Solventum Portal.
• Create and maintain daily reports on pending pickups and available equipment for Ontario Health at Home.
• Reconcile missing equipment reports and discrepancies.
• Collaborate with customers and Ontario Health at Home regularly.
• Coordinate with Pharmacy team on end rentals or hospital stays notifications.
• Establish minimum equipment inventory levels and alert when insufficient.
• Meet productivity, quality, service level, and inventory targets with proper documentation.
• Analyze pickup performance with MS Excel and other reports.

Skills

Communication

Self-motivation

Attention to detail

Organization

Confidentiality

Customer service

MS Office

Education

High School diploma

College diploma in logistics

Job description

Biomedical Customer Service Representative (Bilingualism Preferred) - Mississauga (Skymark)

Our Mission:

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Biomed Customer Service Representative is responsible for the coordination of equipment and waste pickups from patients and clients, equipment inventory control, and equipment maintenance. The Biomed Customer Service Representative must meet the equipment distribution and waste pickup requirements, while working within established inventory and distribution protocols to ensure that patients receive the highest quality of service in either official language. The incumbent must possess thorough knowledge of Royal Drugs products, delivery schedules, client requirements and/or special needs. This will enable the Biomed Customer Service Representative to evaluate priorities, solve problems, perform required tracking analysis, and react quickly to emergency situations. To meet business requirements, and as business dictates, the position may requires shift work on a rotational basis.

Position: Biomedical Customer Service Representative

Location: Royal Drugs. – Mississauga (2785 Skymark Ave, Mississauga, ON L4W 4Y3),

No. of Positions: 1

ATR:#5193

Type: Full Time, Permanent

Salary: $23.00/hr (English unilingual) to $23.50/hr (bilingual French and English)

This job posting is for an existing vacancy

Job Responsibilities:

• Committed to being fully engaged, caring, and enthusiastic about the organization and its goals.
• Supporting policies, procedures, work instructions, and relevant software.
• Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information.
• Adheres to organizational and individual health and safety responsibilities in the workplace.
• Ability to be sensitive to patient circumstances, investigative skills to resolve distribution oddities, and the ability to provide clear communication/service in both official languages
• Process and scheduling of both waste and equipment pickups, ensuring accuracy and completeness of required information to facilitate the order.
• Maintain change of billing on rental contracts.
• Assist pharmacy with the pump exchange process.
• Maintain negative pressure pump rental information in the Solventum Portal.
• Creation and maintenance of daily reports related to pending equipment pickups and available equipment, providing necessary information to Ontario Health at Home regarding owned units.
• Reconcile old or ongoing ‘missing equipment’ report.
• Work collaboratively, and in frequent communication with customers, including Ontario Health at Home.
• Work collaboratively with the Pharmacy team, advising of end rentals or notifications of hospital stays.
• Work with pharmacy personnel to establish minimum equipment inventory levels and establish the proper protocols to alert Pharmacy and management when the inventory level is insufficient.
• Meet departmental productivity, quality, service level, and inventory recovery targets while maintaining accurate and thorough documentation of all customer interactions.
• Coordination and tracking/analysis of successful/re-attempt/unsuccessful pickups, and generation of reports to analyze distribution performance utilizing MS Excel and/or other report generating software.
• Work collaboratively with Dispatch to coordinate pick up reattempts.
• Other duties as assigned my Management

Qualifications:

• Minimum High School diploma
• Minimum 2 years Customer Service experience in related health care environment
• Knowledge of logistics and inventory/distribution processes
• College diploma in a logistical discipline (Asset)
• Bilingual in French/English (Asset)

SKILLS:

• Excellent communication skills (written and verbal), with the ability to handle sensitive information and circumstances.
• Self-motivated and able to work with minimal supervision
• Strong attention to detail with the ability to multi-task and handle fluctuating workloads
• Excellent organizational, problem-solving, and time-management skills
• Proven ability to adhere to standards & procedures and maintain confidentiality
• Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
• Strong computer skills in MS Office, reporting and well-developed keyboarding skills

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Opening Date

Sep 18, 2026

Closing Date

Oct 30, 2026

Requirements

Type

Description

Status

A&AODA Accessibility & AODA Acknowledgement Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts