Retail Pharmacy Assistant (Bilingualism Preferred - French and English) - Ottawa

Avanti Software Inc.; Ottawa; On-site; CAD 28,000 - 30,000; Full time

Job summary

OMS / Royal Drugs, an Ontario healthcare provider, is hiring a Retail Pharmacy Assistant in Ottawa. You will assist pharmacists, process prescriptions, manage patient data, and handle front‑end customer service in a fast‑paced setting.

The role requires a Pharmacy Assistant diploma or 2 years of full‑time pharmacy experience, with bilingualism considered an asset. This is a full‑time, permanent position at 501 Smyth Road, Ottawa, ON.

Qualifications

• Pharmacy Assistant diploma or minimum 2 years full‑time pharmacy experience.
• Kroll data entry is a strong asset.
• Retail pharmacy experience is a strong asset.
• Bilingualism is an asset.

Responsibilities

• Perform all technical aspects of dispensing prescriptions, including receiving the order/refill, procuring complete and current information, computer entry, preparation and labeling in an efficient, accurate and timely fashion.
• Identify and refer any clinical questions to the pharmacists and management questions to the pharmacist manager or pharmacist on duty.
• Maintain current and accurate patient profile information.
• Clerical duties including completing all records, documentation and patient or third party billings/charges, preparing receipts, invoices, letters, memos and general filing.
• Demonstrate excellent customer service skills at the cash area.
• Handle cash register and credit/debit card usage.
• Scan and file prescriptions.
• Assist Pharmacy Manager and pharmacists by answering patient inquiries and requests over the phones.
• Perform duties as assigned.

Skills

Attention to detail

Customer service

Communication

Teamwork

Multitasking

Bilingualism

Education

Pharmacy Assistant diploma

2 years pharmacy experience

Tools

Kroll data entry

Job description

Retail Pharmacy Assistant (Bilingualism Preferred - French and English) - Ottawa

Our Mission:

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

Pharmacy Assistants work with the Pharmacists and Registered Pharmacy Technicians to fulfill customer orders in a timely manner while ensuring accuracy.

Job Title: Retail Pharmacy Assistant
Location: Royal Drugs: Ottawa (501 Smyth Road Ottawa, ON K1H 8L6)
No. of Positions: 1
ATR: #5198
Salary: $20.20/hr
Type: Full-Time, Permanent

This job posting is for an existing vacancy.

Job Responsibilities:

• Performing all technical aspects of dispensing of prescriptions, including receiving the order/refill, procuring complete and current information, computer entry, preparation and labeling in an efficient, accurate and timely fashion
• Identifying and referring any clinical questions to the pharmacists and management questions to the pharmacist manager or pharmacist on duty
• Maintaining current and accurate patient profile information
• Clerical duties including completing all records, documentation and patient or third party billings/charges, preparing receipts, invoices, letters, memos and general filling
• Demonstrating excellent customer service skills at the cash area
• Handling cash register and credit/debit card usage
• Scanning and filing prescriptions
• Assisting Pharmacy Manager and pharmacists by answering patient inquiries and requests over the phones
• Performing duties as assigned

Qualifications:

• Pharmacy Assistant diploma and/or minimum of 2 years full time pharmacy experience
• Kroll data entry strong asset
• Retail pharmacy experience strong assets
• Bilingualism is an asset

SKILLS:

• High level of attention to detail, accuracy and productivity
• Reliability, strong communication, organizational skills, customer service, initiative, team work, sound judgement, interpersonal skills are essential
• Commitment to high standards
• Ability to prioritize tasks and work in a faster pace environment
• Must have computer skills
• Bilingualism is an asset

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Opening Date

Sep 18, 2026

Closing Date

Oct 30, 2026

Requirements

A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts