Mobility Funding Coordinator (6 Month Contract) - Ottawa

Avanti Software Inc.; Ottawa; On-site; CAD 32,000 - 33,000; Full time

Job summary

OMS / Royal Drugs in Ottawa is seeking a Mobility Funding Coordinator for a 6-month contract. You will process and issue client orders for service, equipment, and pharmaceuticals, handling multi-source inquiries from healthcare agencies and individuals.

The role requires post-secondary administrative education, 3+ years in admin and customer service, and proficiency with MS Office and Pronto ERP. Bilingual French/English is an asset; position based at 1100 Algoma Rd, with strong focus on

Qualifications

• Completion of Post-Secondary Education in an Administrative or related field of study.
• Minimum 3 years’ experience with administrative procedures and office duties.
• Minimum 3 years in a customer service role.
• Proficient with Microsoft Office – including Excel, Word and Outlook.
• Proficient with ERP systems, Pronto preferred.

Responsibilities

• Process and issue client orders for service, equipment, supplies, and pharmaceuticals, including rentals; orders are received by phone, email, or fax.
• Attend to clients, and resolve client concerns by phone, email, and in-person.
• Process third party billing (various payers).
• Act as liaison between sales, funding agencies (government and charitable organizations) and prescribing agents to ensure completeness of paperwork.
• Maintain proper documentation for third party billing purposes and ensure client file completion.
• Filing of all paperwork and assist with audits.
• Identify and action opportunities to improve client service.
• Create/maintain client contacts and customer cards and validate information with customers as required.
• Process inventory identifier and pricing into cross table.
• Perform duties as assigned.

Skills

Interpersonal skills

Strong communication

Teamwork

Time management

Bilingual French/English

Education

Post-secondary education in Administrative field

Tools

Pronto ERP

Microsoft Office

Job description

Mobility Funding Coordinator (6 Month Contract) - Ottawa

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

As part of the Customer Experience team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, funding agencies (government and charitable organizations) and individual clients or caregivers.

• Job Title: Mobility Funding Coordinator
• Location: Ottawa (1100 Algoma Rd, Gloucester, ON K1B 0A3)
• No. of Positions: 1
• ATR: 5181
• Salary: $23.00-$23.50
• Type: Full-Time, Contract (6 months)
• This job posting is for an existing vacancy

Job Responsibilities:

• Process and issue client orders for service, equipment, supplies, and pharmaceuticals, including rentals; orders are received by phone, email, or fax.
• Attend to clients, and resolve client concerns by phone, email, and in-person.
• Process third party billing (various payers).
• Act as liaison between sales, funding agencies (government and charitable organizations) and prescribing agents to ensure completeness of paperwork.
• Maintain proper documentation for third party billing purposes and ensure client file completion.
• Filing of all paperwork and assist with audits.
• Identify and action opportunities to improve client service.
• Create/maintain client contacts and customer cards and validate information with customers as required.
• Process inventory identifier and pricing into cross table.
• Perform duties as assigned.

Qualifications:

• Completion of Post- Secondary Education in an Administrative or related field of study.
• Minimum 3 years’ experience with administrative procedures and office duties.
• Minimum 3 years in a customer service role.
• Proficient with Microsoft Office – including Excel, Word and Outlook.
• Proficient with ERP systems, Pronto preferred.

Skills:

• Strong interpersonal and communication skills (both verbally and in writing).
• Bilingual (French/English) is an asset.
• Strong initiative and ability to work proficiently in a team environment as well as independently.
• Ability to manage time, remain organized and prioritize work.
• Process oriented, keen attention to detail and strong analytical skills.
• Enthusiastic, dependable and action oriented, with a willingness to learn and improve on existing skill set.
• Commitment to deliver excellent internal and external customer service

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Opening Date

Sep 10, 2026

Closing Date

Sep 17, 2026

Requirements

Type

Description

Status

A&AODA Accessibility & AODA Acknowledgement Required within 30 days after job starts

DP - 10 LHIN Order Desk Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts