Change of Billing Representative (Bilingualism required) - Ottawa

Avanti Software Inc.; Ottawa; Hybrid; CAD 26,000 - 37,000; Full time

Job summary

Ontario Medical Supply in Ottawa is seeking a Change of Billing Representative. The role involves making outbound calls to healthcare clients, educating them on billing options, and processing orders and payments for equipment rentals and purchases.

The position requires bilingual English/French communication, strong customer service, and proficiency with Microsoft Office and ERP systems. It is a full-time, permanent role based in Ottawa with competitive hourly pay.

Qualifications

• Post-secondary education in an administrative field or related study.
• Minimum 1 year experience in administrative procedures and office duties.
• Minimum 1 year in a customer service role.
• Proficient with Microsoft Office – Excel, Word and Outlook.
• ERP experience; Pronto preferred.

Responsibilities

• Make outbound calls to existing clients (healthcare agencies, long-term care facilities, individuals).
• Meet outbound call targets and educate customers on billing options (rent, used, and new equipment).
• Process orders by phone and email for equipment, rentals, and purchases.
• Process direct client payments and third party billings.
• Maintain documentation for third party billing purposes.
• Address overdue balances and arrange payment plans as needed.
• Assist clients and resolve concerns by phone or email.
• Identify opportunities to improve client service and maintain customer records.

Skills

Bilingual French/English

Interpersonal skills

Initiative

Time management

Enthusiastic and dependable

Customer service

Education

Post-secondary education in admin field

Tools

Microsoft Office

ERP Pronto

Job description

Change of Billing Representative (Bilingualism required) - Ottawa

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

As part of the Change of Billing team, this role provides outstanding customer service by making outbound calls to existing customers and educating customers on change of billing options, while meeting call targets.
Job Title: Change of Billing Representative
Location: Ontario Medical Supply: Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)
No. of Positions: 1
ATR: # 5174
Salary: $23-$23.50/hr
Type: Full-Time, Permanent
This job posting is for an existing vacancy

Job Responsibilities:

• Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers).
• Meeting outbound call targets.
• Educate customers on the change of billing options – options to rent, purchase used and purchase new equipment.
• Process client orders received by phone and email for equipment, rentals and/or purchase.
• Process direct client payments.
• Process third party billings (includes various payers).
• Maintain proper documentation for third party billing purposes.
• Address the matter of overdue account balances, organize call schedule, and/or arrange payment plans.
• Attend to clients, and resolve client concerns by phone or email.
• Identify and action opportunities to improve client service.
• Maintain customer cards and validate information with customers as required.
• Action various reporting for internal service team.
• Monitor pick‑up reports to ensure rental equipment is returned.
• Prepare quotes as needed.
• Communicate and liaise with OHaH support service, Transition Care and private customers.
• Perform duties as assigned.

Qualifications:

• Completion of Post‑Secondary Education in an Administrative or related field of study.
• Minimum 1 years’ experience with administrative procedures and office duties.
• Minimum 1 year in a customer service role.
• Proficient with Microsoft Office – including Excel, Word and Outlook.
• Proficient with ERP systems, Pronto preferred.

SKILLS

• Strong interpersonal and communication skills (both verbally and in writing).
• Bilingual (French/English) is required.
• Strong initiative and ability to work proficiently in a team environment as well as independently.
• Ability to manage time, remain organized and prioritize work.
• Enthusiastic, dependable and action oriented, with willingness to learn and improve existing skill set.
• Commitment to deliver excellent internal and external customer service.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.
Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.
AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Location

Opening Date

Aug 18, 2026

Closing Date

Sep 30, 2026

Requirements

• Type
• Description
• Status
• A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts
• EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts
• EO-1 General Orientation (Phase 1) Required within 30 days after job starts
• WHMIS WHMIS 2015 Required within 30 days after job starts
• WPVH Workplace Violence and Harassment Required within 30 days after job starts