Billingual Customer Service Representative

Xplore Inc.; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Bilingual Customer Service Representatives, um ein außergewöhnliches Kundenerlebnis zu bieten. In einem dynamischen Umfeld werden Sie Kunden bei technischen Fragen unterstützen und ihre Bedürfnisse professionell erfüllen. Mit einem starken Fokus auf Karriereentwicklung und interner Förderung bietet dieses Unternehmen hervorragende Vorteile, einschließlich eines Bilingual Premiums und Bonusmöglichkeiten. Werden Sie Teil eines Teams, das sich für die Verbesserung der Breitbanddienste in ländlichen Gebieten Kanadas einsetzt und Ihre Fähigkeiten in einem unterstützenden Umfeld weiterentwickelt.

Benefits

Bilingual Premium

Bonusmöglichkeiten

Gesundheits- und Zahnversicherung

Gruppen-RRSP

Karriereentwicklung und Schulung

Möglichkeit, nach sechs Monaten von zu Hause aus zu arbeiten

Qualifications

• Vorherige Erfahrung im Kundenservice ist von Vorteil.
• Starke Computerkenntnisse und Problemlösungsfähigkeiten erforderlich.

Responsibilities

• Bereitstellung eines hervorragenden Kundenerlebnisses durch professionelle Interaktion.
• Verarbeitung von Serviceaufträgen und Pflege der Kundendatenbank.

Skills

Kundenservice

Technische Unterstützung

Kommunikationsfähigkeiten

Bilingualität (Französisch/Englisch)

Zeitmanagement

Education

Postsekundäre Ausbildung

Tools

Microsoft Betriebssysteme

MAC

Linux

Job description

Job Opportunity: Bilingual Customer Service Representative

Do you have a passion for providing excellent customer service? Want to work for a company that values putting the customer at the heart of everything they do? Join Xplore’s team of Bilingual Customer Service Representatives in our Fredericton, NB office. Xplore offers a high-energy, fast-paced work environment where employee opinions and feedback are valued.

We Offer:

• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Focus on internal promotion, career development, and training
• Opportunities to work from home after six months of tenure

Key Responsibilities:

• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable, and professional manner.
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in compliance with policies and procedures.
• Providing general account, billing, and technical support to customers.
• Processing service orders.
• Maintaining accuracy of customer databases.
• Assisting with reporting and administrative tasks.
• Maintaining service levels and achieving business and performance goals.

The Ideal Candidate Will Possess:

• Post-secondary education in a related field or equivalent experience.
• Knowledge of tools and techniques for resolving technical issues.
• Previous customer service experience is an asset.
• Strong computer skills and troubleshooting abilities.
• Knowledge of Microsoft Operating Systems; experience with MAC and Linux is a plus.
• Effective communication skills, both verbal and written.
• Self-motivated with good time management and organizational skills.
• Attention to detail and ability to follow guidelines.
• Ability to prioritize and multi-task in a fast-paced environment.
• Bilingualism (French/English) is an asset.

As a condition of employment, this position requires the successful completion of a Criminal Background Check. Xplore is committed to accessibility and will accommodate disabilities during the recruitment process. Please inform your recruiter of any accommodation needs.

Company Overview:

Xplore Inc. is Canada’s fibre, 5G, and satellite broadband provider for rural communities. Committed to enhancing broadband experiences for all Canadians, Xplore is building a leading fibre optic and 5G wireless network to enable innovative services for rural living today and in the future.