Bilingual Customer Service Representative

Canon Canada Inc.; New Brunswick; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their remote team. This role involves responding to customer inquiries and ensuring satisfaction through effective communication and problem-solving. The company values diversity and offers a supportive work environment with comprehensive health benefits, employee perks, and opportunities for professional development. Join a forward-thinking organization that prioritizes customer service excellence and embraces innovative workstyles. This is a fantastic opportunity for individuals looking to grow their careers in a dynamic and inclusive setting.

Benefits

Comprehensive health coverage

Life insurance

Vacation and paid personal time

Employee referral program

Discounts on Canon products

Free coffee and snacks

Employee Appreciation Events

Qualifications

• Experience in customer service or call center roles is essential.
• Bilingualism in French and English is required.

Responsibilities

• Respond to customer inquiries via calls and emails promptly.
• Maintain accurate records of customer interactions and account changes.
• Escalate unresolved issues to the Manager.

Skills

Customer service experience

Bilingual (French & English)

Organizational skills

Time-management techniques

Problem-solving

Job description

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We've adopted to the new world of work by introducing multiple workstyles to complement our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Join our team and reap the rewards as we take Canon to the next level!

Bilingual Customer Service Representative - Remote

Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to 5:30pm (ATL)

• Do you have experience working in a customer service role?
• Are you comfortable spending the majority of your day on the phone?
• Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous, and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top-notch service to our customers.

Key Responsibilities:

• Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely fashion by focusing on customer satisfaction.
• Ensure issues are thoroughly investigated and determine appropriate action for resolution.
• Maintain accurate records and documentation of changes to account information through the CCTS database.
• Maintain knowledge and awareness of all company policies and procedures.
• Follow all current departmental procedures, processes, and methodologies.
• Escalate any unresolved customer concerns to the Manager.
• Assist on special projects as assigned by the Manager; other duties as required.

To Succeed, you will need:

• Customer service / call center experience.
• Bilingual (French & English).
• Exceptional customer service skills with a strong "customer first" attitude.
• Good organizational skills and strong time-management techniques.
• Works well under pressure and in a fast-paced environment.
• Display high ethics, character, and commitment to business policies and decisions.
• Display initiative in handling problems, be a team player, and support changes.

Why Join?

REMOTE WORK

• This position offers a virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision.
• Life insurance, disability, and wellness programs.
• Vacation, Paid Personal Time, and Sick days.
• Matching RRSP contribution & Profit Sharing Program.
• Tuition Assistance Program for professional continuing education.
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Free coffee and snacks.
• Employee referral program.
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Employee Appreciation Events.

Join our team and reap the rewards as we take Canon to the next level!

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [e-mail] or at 1-855-531-3850 or 905-863-8713.

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca