Zuora System Specialist

Absorb Software; Canada; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Benefits package

Bonus plans

Equipment allowance

Flex allowance

Career growth

DEI programs

Job summary

Absorb Software, a leading SaaS company, seeks a Billing Systems Specialist to own and optimize the systems behind our quote-to-cash process. You will collaborate at the intersection of Zuora, Salesforce, Finance, and Sales to ensure accurate pricing, invoicing, renewals, and revenue operations in a scalable, automated environment.

You will partner with cross-functional teams, driving data quality, process improvements, and month-end activities while supporting a high-growth, remote-first

Qualifications

• Hands-on Zuora Billing experience — product catalog management, pricing, subscriptions, invoicing, and reporting.
• Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ.
• Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co‑terming.
• Familiarity with quote-to-cash processes and data handoffs between Sales, Finance, and Systems.
• Analytical mindset with a focus on continuous improvement and efficiency.
• Comfort talking with CFOs and Salesforce admins alike.

Responsibilities

• Own and optimize Zuora Billing across catalog, pricing, subscriptions, invoicing, and payments.
• Manage and troubleshoot Salesforce–Zuora integration for accurate data flow in the quote-to-cash lifecycle.
• Improve billing operations through automation and data-quality initiatives to reduce manual effort.
• Partner with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities.
• Serve as the billing systems expert and collaborate with Sales, Customer Success, Support, and Finance teams.
• Analyze billing data, monitor system performance, and identify opportunities for operational improvement.

Skills

Zuora Billing

Salesforce ecosystem

SaaS billing concepts

Data analysis

Process automation

Cross-functional communication

Tools

Zuora

Salesforce

Jira

Freshservice

Copilot

Claude

ChatGPT

Job description

“What makes Absorb special is how genuinely we show up for each other. You’ll find smart, kind people who collaborate without ego, celebrate wins together, and step in quickly when someone needs support. That energy, paired with a shared drive to build something meaningful, is what makes this team such a great place to grow.” – Kim Jorgensen, Senior Manager – Billings and Accounts Payable Operations

At Absorb, we believe great systems create great experiences. As our Billing Systems Specialist, you'll play a key role in ensuring the technology behind our quote-to-cash process is accurate, scalable, and seamless. Sitting at the intersection of Salesforce, Zuora, Finance, and Sales, you'll own and optimize the systems that power our SaaS subscription business—from pricing and quoting to invoicing, renewals, and revenue operations. If you're energized by solving complex business challenges, improving processes through automation, and serving as the go-to expert for billing systems, this is an opportunity to make a meaningful impact in a high-growth, collaborative environment.

What You’ll Do

• Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes.
• Manage and troubleshoot the Salesforce–Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle.
• Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort.
• Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities.
• Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams.
• Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement.

What You’ll Bring

• Hands‑on Zuora Billing experience — product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting.
• Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ.
• Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co‑terming.
• Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live.
• Analytical mindset with a focus on continuous improvement and efficiency.
• Comfort working across business and technical stakeholders — you can talk to a CFO and a Salesforce admin in the same afternoon.

Technologies We Use

• Zuora
• Salesforce
• Jira
• Freshservice
• Copilot
• Claude
• ChatGPT

What We Offer

• Fully remote‑first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.