Billing Analyst

Employment Hero; Canada; Remote; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Employee share options

Generous parental leave policy

Subsidised egg freezing

WFH office expense budget

Learning & development opportunities

Job summary

A dynamic technology company is seeking a detail-oriented Billing Analyst to oversee the billing process and improve customer experience. This role involves managing billing queries, running monthly cycles, and maintaining the billing system. The ideal candidate has 2-3 years of experience in billing, is familiar with SaaS platforms like Zuora, and possesses advanced skills in Microsoft Excel. The position offers flexibility in remote work and opportunities for professional development.

Qualifications

• Solid understanding of billing processes and functions.
• A methodical and logical approach to resolving billing scenarios.
• Bonus points for experience in a high-growth tech or SaaS environment.

Responsibilities

• Manage end-to-end billing processes.
• Run monthly billing cycles and ensure accuracy.
• Prepare monthly billing reports and provide insights.

Skills

Billing processes understanding

Problem-solving

Attention to detail

Intermediate to advanced Excel skills

Education

2-3 years of experience in a similar role

Experience with Zuora or similar platforms

Tools

Zuora

Microsoft Excel

Job description

Who We Are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

• We are Mission First – everything we do is driven by our Mission.
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate and scale.
• We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission.
• We live by our values – we role model our values 100% of the time.

We expect high performance – we set a high standard and we're not satisfied with being average.

This role

We’re looking for a sharp, detail‑oriented Billing Analyst to join our Finance team. In this role, you’ll take the lead on managing end‑to‑end billing processes and supporting projects that level up our billing systems and customer experience. You’ll thrive if you bring curiosity, a knack for problem‑solving, and an ability to keep pace in a fast‑changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing, we’d love to hear from you.

This will include

• Be the go‑to for billing queries from internal teams and customers.
• Own the end‑to‑end customer billing process.
• Run monthly billing cycles and ensure accuracy.
• Maintain and update our billing system – accounts, products, subscriptions, workflows.
• Prepare monthly billing reports and provide insights where needed.
• Handle ad‑hoc billing and make adjustments to accounts as required.
• Collaborate with the broader Finance team on cross‑functional projects.
• Support ad‑hoc reporting and contribute to continuous improvement initiatives.

Who You Are

• Solid understanding of billing processes and functions.
• A methodical and logical approach to resolving billing scenarios.
• 2-3 years’ experience in a similar role.
• Experience with Zuora or similar SaaS billing platforms.
• Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works).
• Bonus points for experience in a high‑growth tech or SaaS environment.

What we can offer

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting‑edge tools to amplify your work, knowledge and outputs.
• You’ll surround yourself with ambitious, outcome‑driven colleagues who challenge you to do the best work of your life.
• You’ll own ESOP (employee share options) in one of the world's fastest‑growing tech companies.
• You’ll also have access to a wide range of benefits that include a generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

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Employment Hero celebrates diverse perspectives and experiences – we invite people of all backgrounds and identities to apply for this position.

Seniority level: Associate

Employment type: Full‑time

Job function: Finance

Industries: Technology, Information and Internet