Mid-Market Account Manager

Absorb Software; Canada; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly

Benefits package

Equipment allowance

Career growth

DEI programs

Job summary

Absorb Software is hiring a Mid-Market Account Manager to drive revenue growth by expanding existing customer use and identifying upsell opportunities. You’ll cultivate strong client relationships, negotiate renewals, and pursue land-and-expand opportunities within your book of business.

Join a remote-first culture that values collaboration, with access to comprehensive benefits, equipment allowance, and ongoing training to stay ahead in a fast-paced SaaS environment.

Qualifications

• Experience managing client relationships and driving revenue growth through upsells.
• Strong communication and presentation skills.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Increase net dollar retention through upsells and cross-sells.
• Negotiate renewals to grow ARR and long-term relationships.
• Generate and close new land-and-expand opportunities.
• Develop meaningful client relationships and manage sales pipeline.

Skills

Client relationships

Revenue growth upselling

Communication skills

Problem-solving

Time management

Education

Post-secondary degree in business or related field

Tools

Salesforce

Gong

Gainsight

Zendesk

Job description

"I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success."

As a Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

Absorb Culture - Absorb LMS

What You’ll Do

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new for opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

What You’ll Bring

• Post-secondary degree (preferably in business or a related field)
• 3+ years of experience successfully managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional Preferred Qualifications

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Technologies We Use

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

What We Offer

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our Values Are Simple

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.