Enterprise Account Manager

Absorb Software; Canada; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive Health and Wellness Benefits

New Hire Equipment Allowance

Monthly Flex Allowance

Career growth opportunities

Employee‑driven DE&I programs

Job summary

Absorb Software is seeking a Strategic Account Manager to build trust with key accounts and drive upsell opportunities. The ideal candidate has at least 7 years of experience in technology sales and client management, with strong communication skills. This fully remote position offers flexible work arrangements and comprehensive health and wellness benefits.

You will collaborate with various teams to execute strategic account plans and monitor market activities, ensuring client success and expansion. The company values diversity and provides endless opportunities for career growth.

Qualifications

• Minimum of 7 years of experience in technology sales and client management.
• Ability to become a trusted advisor to senior leaders.
• Strong business communication skills (written and verbal).
• Experience working with a global client base.
• Willingness to travel for business as needed.

Responsibilities

• Build trust and relationships with key decision makers.
• Generate and execute strategic account plans.
• Collaborate with internal resources for expansion plans.
• Monitor pipeline and report on competitor activities.

Skills

Technology sales

Client management

Business communication

Strategic account planning

Global client experience

Education

Post‑secondary degree (business undergraduate degree or MBA)

Tools

AbsorbLMS

Salesforce

Gainsight

Zendesk

Calendly

Zoom

Teams

Adobe Acrobat

Job description

“At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We’re passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. If you’re a Strategic Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special.”

The Strategic Account Manager is a critical role at Absorb. We’re looking for someone with demonstrated experience working with large, complex organizations, building strategic account plans, and successfully closing meaningful land‑and‑expand opportunities.

What You’ll Do

• Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
• Generate strategic account plans to execute strategies that will lead to upsell/cross‑sell opportunities
• Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
• Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
• Collaborate with support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
• Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
• Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
• Use customer and prospect contact activity tools and systems, and update relevant information held in these systems
• Monitor and report on market and competitor activities and provide relevant reports and information

What You’ll Bring

• Strong background in technology sales and client management with a minimum of 7 years of experience
• Ability to become a trusted advisor to senior leaders within client organizations
• Very strong business communication skills (written and verbal)
• Experience working with a global client base
• Ability to travel for business when required
• Strong internal team player

Additional Preferred Qualifications

• Post‑secondary degree – business undergraduate degree or MBA

Technologies We Use

• AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

What We Offer

• Fully remote‑first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, and comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee‑driven DE&I programs

Absorb is proud to be an equal‑opportunity employer, celebrating diversity and committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements, and individual qualifications. For any questions, please contact us at [e-mail].

Successful candidates for this position will be subject to pre‑employment background screening, including a criminal record check, and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.