Billing Lead: Reconciliation & Process Improvement

Ainsworth; Surrey; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

RRSP matching

Generous vacation

Employee performance-based bonus

Hybrid working model

Job summary

GDI Ainsworth in Surrey, Canada is seeking a Billing Team Supervisor to lead day-to-day reconciliation and billing activities, ensuring accuracy and timely completion while motivating and developing the team.

The role includes overseeing back-office functions, data analysis, reporting, and collaboration with regional dispatch and shared services. Hybrid work arrangements and a comprehensive benefits package are provided.

Qualifications

• Post-secondary education in related area of study or equivalent.
• 5 years of relevant experience in a related environment.
• 2 years in a leadership or supervisory capacity within a related environment.
• Proficient computer skills, including knowledge of service management systems.
• Proven ability to communicate effectively with a diverse group of internal and external individuals.
• Ability to communicate clearly and set expectations with internal and external personnel.
• Demonstrates the ability to work independently to complete assigned tasks with minimum supervision.

Responsibilities

• Gather, collate and analyze reconciling/billing activity data and make recommendations to support continued KPI development and improvements.
• Reconciles work order data ensuring accuracy and completeness.
• Receive vendor invoices – verify accuracy against PO and completed work order, approve for billing or upscale accordingly.
• Identify & Suggest opportunities for Process Improvements & efficiencies within department.
• Prepare various reports/spreadsheets as required.
• Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met.
• Perform quality audits to ensure all work order information is accurate and updated accordingly.
• Support the implementation and training of Metrix as necessary.
• Carefully manage work order profitability, contract inclusions and exclusions throughout the billing process.
• Provides a high level of customer service support to internal and external customers. Ensures team members have the required information and support to perform work in the most efficient and effective manner.
• In addition, the role assists the Ontario Dispatch Manager with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Motivate and inspire team members.
• Facilitate problem-solving and collaboration, intervene when necessary to aid the team in resolving issues, remove barriers and ensure they have the necessary knowledge and tools required to be successful.

Skills

Leadership

Billing experience

Communication skills

Service management systems

Independent work

Team supervision

Education

Post-secondary education in related area of study

Tools

Billing software

Microsoft Excel

Job description

GDI Ainsworth in Surrey, Canada is seeking a Billing Team Supervisor to lead day-to-day reconciliation and billing activities, ensuring accuracy and timely completion while motivating and developing the team.

The role includes overseeing back-office functions, data analysis, reporting, and collaboration with regional dispatch and shared services. Hybrid work arrangements and a comprehensive benefits package are provided.