Billing Team Lead

Ainsworth; Surrey; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

RRSP matching

Generous vacation

Employee performance-based bonus

Hybrid working model

Job summary

GDI Ainsworth in Surrey, Canada is seeking a Billing Team Supervisor to lead day-to-day reconciliation and billing activities, ensuring accuracy and timely completion while motivating and developing the team.

The role includes overseeing back-office functions, data analysis, reporting, and collaboration with regional dispatch and shared services. Hybrid work arrangements and a comprehensive benefits package are provided.

Qualifications

• Post-secondary education in related area of study or equivalent.
• 5 years of relevant experience in a related environment.
• 2 years in a leadership or supervisory capacity within a related environment.
• Proficient computer skills, including knowledge of service management systems.
• Proven ability to communicate effectively with a diverse group of internal and external individuals.
• Ability to communicate clearly and set expectations with internal and external personnel.
• Demonstrates the ability to work independently to complete assigned tasks with minimum supervision.

Responsibilities

• Gather, collate and analyze reconciling/billing activity data and make recommendations to support continued KPI development and improvements.
• Reconciles work order data ensuring accuracy and completeness.
• Receive vendor invoices – verify accuracy against PO and completed work order, approve for billing or upscale accordingly.
• Identify & Suggest opportunities for Process Improvements & efficiencies within department.
• Prepare various reports/spreadsheets as required.
• Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met.
• Perform quality audits to ensure all work order information is accurate and updated accordingly.
• Support the implementation and training of Metrix as necessary.
• Carefully manage work order profitability, contract inclusions and exclusions throughout the billing process.
• Provides a high level of customer service support to internal and external customers. Ensures team members have the required information and support to perform work in the most efficient and effective manner.
• In addition, the role assists the Ontario Dispatch Manager with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Motivate and inspire team members.
• Facilitate problem-solving and collaboration, intervene when necessary to aid the team in resolving issues, remove barriers and ensure they have the necessary knowledge and tools required to be successful.

Skills

Leadership

Billing experience

Communication skills

Service management systems

Independent work

Team supervision

Education

Post-secondary education in related area of study

Tools

Billing software

Microsoft Excel

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

Provides support and leadership to the Billing Team, supervising the day-to-day reconciliation and billing, overseeing the co-ordination and appropriate execution of all back office functions associated to reconciliation and billing activities while ensuring team motivation, training, development and performance levels are maintained.

Responsibilities:

• Gather, collate and analyze reconciling/billing activity data and make recommendations to support continued KPI development and improvements
• Reconciles work order data ensuring accuracy and completeness
• Receive vendor invoices – verify accuracy against PO and completed work order, approve for billing or upscale accordingly
• Identify & Suggest opportunities for Process Improvements & efficiencies within department
• Prepare various reports/spreadsheets as required
• Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
• Perform quality audits to ensure all work order information is accurate and updated accordingly.
• Support the implementation and training of Metrix as necessary.
• Carefully manage work order profitability, contract inclusions and exclusions throughout the billing process.
• Provides a high level of customer service support to internal and external customers. Ensures team members have the required information and support to perform work in the most efficient and effective manner. Ensures the work order life cycle through the billing stage is processed in an efficient manner.
• In addition, the role assists the Ontario Dispatch Manager with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Motivate and inspire team members.
• Facilitate problem-solving and collaboration, intervene when necessary to aid the team in resolving issues, remove barriers and ensure they have the necessary knowledge and tools required to be successful.

Qualifications:

• Post-secondary education in related area of study or equivalent.
• 5 years of relevant experience in a related environment.
• 2 years in a leadership or supervisory capacity within a related environment.
• Proficient computer skills, including knowledge of service management systems.
• Proven ability to communicate effectively with a diverse group of internal and external individuals.
• Ability to communicate clearly and set expectations with internal and external personnel
• Demonstrates the ability to work independently to complete assigned tasks with minimum supervision.

The salary range is $75,000 - $90,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits:

Comprehensive health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation

Growth:

In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable

Rewards:

Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility:

Hybrid working models, where applicable

Diversity:

An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.