Billing Clerk

Canada Cartage Group; Surrey; On-site; CAD 45,000 - 60,000; Full time

Job summary

Canada Cartage Group in Surrey is seeking a Billing Clerk to perform clerical activities in the billing department. The successful candidate will manage data entry, billing discrepancies and ensure excellent customer service.

This role requires 3-5 years of relevant experience and strong analytical skills. Microsoft Office proficiency is essential, particularly with Word and Excel. Join us in providing top-notch service in a fast-paced environment.

Qualifications

• 3-5 years of relevant experience within a Billing Support role.
• Proven experience as Billing Clerk or general Accounting experience.
• Strong math ability and attention to detail required.

Responsibilities

• Perform data entry, information verification, and bill generation.
• Resolve billing discrepancies and provide customer service.
• Check data input for accuracy and manage billing tasks.

Skills

Attention to detail

Analytical skills

Customer service

Organizational skills

Communication skills

Microsoft Office (Word, Excel, Outlook)

Education

High school diploma with additional accounting education

Tools

Accounting software (e.g. Truck Mate)

Job description

Performs various clerical activities in the billing department, including data entry, information verification and bill generation. Additionally, will play a crucial role in resolving billing discrepancies and providing exceptional customer service to address inquiries related to billing and invoicing.

Location: Surrey, British Columbia

Schedule: Mon-Fri, 40 hours

What you’ll do

• Check the data input in the accounting system to ensure accuracy of final bill
• Ability to manage high volumes of data and approvals in a fast-paced environment.
• Must be able to shift gears during the day when priorities or time sensitive tasks are assigned.
• Demonstrate a clear understanding and knowledge in the tasks required and be able to support other areas of Billing when needed.
• Work in compliance of accounting policies and procedures and suggest ways to continually improve processes and procedures as applicable.
• Develop and create processes related to specific billing tasks and responsibility, as per designated assignments and duties.
• Responsible for communications and continuous dialogue with customers; following up on inquiries and discrepancies; seeking appropriate approvals for any adjustments, all while providing top notch customer service and business etiquette.
• Answer questions and handle complaints from customers regarding bills.
• Report on activity to upper management.
• Work with and as a part of project teams to provide billing and accounts receivable support and respond to queries of the project/business unit managers.
• Audit support, investigate inquiries and anomalies, as required.
• Special projects and other duties as assigned.

What You’ll Bring

• 3-5 years of relevant experience within a Billing Support role
• Transportation industry experience would be a strong asset
• Proven experience as Billing Clerk or general Accounting experience.
• Adherence to company policies and confidentiality guidelines
• Strong analytical skills with attention to detail and accuracy
• Excellent math ability
• Good organizational skills
• Excellent verbal and written communication skills
• High school diploma, and additional accounting education would be a plus
• Ability to work independently and in a team environment, able to multi-task, set priorities and meet deadlines
• Commitment to continuous improvement and excellent customer service
• Microsoft Office skills with an emphasis on Word, Excel and Outlook. Working knowledge of relevant software (e.g. Truck Mate) will be appreciated

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA) and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.