Billing Clerk - 6 Month Contract

Vaco; Hamilton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Vaco is seeking a Billing Specialist in Ontario to respond to complex inquiries, maintain accounts, and manage payments. You will coordinate with customers, financial institutions, and internal teams to ensure accurate billing and timely resolutions.

The role emphasizes accuracy, compliance with policies, and opportunities to improve processes. You must reside in the Greater Toronto Area and be eligible to work in Canada.

Qualifications

• Respond to and resolve complex billing inquiries
• Maintain and update billing accounts and reconciliations
• Process and monitor payments and plans
• Research and resolve billing discrepancies with documentation
• Ensure compliance with policies and procedures
• Collaborate with internal teams and vendors to support billing operations
• Perform billing audits and process improvements for accuracy and compliance

Responsibilities

• Respond to and resolve complex billing inquiries from customers and internal stakeholders.
• Maintain and update billing accounts, including account changes and reconciliations.
• Process and monitor payments, including pre-authorized plans, penalties, and corrections.
• Research and resolve billing discrepancies with clear customer correspondence and accurate documentation.
• Review and administer billing programs and related documentation for compliance with policies.
• Collaborate with internal departments, external vendors, and customers to support billing operations and escalations.
• Conduct billing audits, reconciliations, reporting, and process improvements to ensure data accuracy and regulatory compliance.

Job description

• Respond to and resolve complex billing inquiries from customers, financial institutions, legal offices, government agencies, and internal stakeholders.
• Maintain and update billing accounts, including account changes, billing adjustments, and account reconciliations.
• Process and monitor payment activities, including pre-authorized payment plans, returned payments, penalties, interest calculations, collections, and account corrections.
• Research, analyze, and resolve billing discrepancies, preparing customer correspondence and ensuring accurate account documentation.
• Review and administer billing programs, applications, and related documentation while ensuring compliance with policies and procedures.
• Collaborate with internal departments, external vendors, contact centres, and customers to support billing operations and escalations.
• Perform billing audits, reconciliations, reporting, system testing, and process improvement initiatives to ensure data accuracy and regulatory compliance.

This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).