Billing Analyst

Fairmont Hotels & Resorts; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Fairmont Royal York seeks a hospitality professional to support billing and accounts receivable within the finance team. The ideal candidate will have a hospitality diploma, strong customer service skills, and advanced knowledge of Microsoft Excel. Enjoy a stimulating work environment with opportunities for growth and luxury perks.

Benefits

Complimentary meals

Exclusive travel rates

Tailored training programs

Qualifications

• Prior volunteer or work experience in customer service.
• Advanced knowledge of Microsoft Excel.
• Familiarity with accounting concepts or courses.

Responsibilities

• Prepare and follow-up on invoices for clients.
• Maintain AR files and assist in collection of accounts.
• Respond to inquiries from guests and staff.

Skills

Customer Service

Microsoft Excel

Education

Diploma in Hospitality

Tools

PMS Opera

Job description

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A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Join us in creating our next chapter with your story.

Company Description

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

• Prepare and follow-up on invoices for clients including, but not limited to Group bills, Tours, FiT’s and OTA’s, Air / Rail Crew, ALL / Ovations / Res Plus.
• To ensure that billings are accurate and prepared on a timely basis.
• Attend pre-convention meetings and meet with clients on site for invoice review.
• Maintain AR and AR-related files in the Accounting office.
• Assist Credit Manager in follow up and collection of outstanding accounts.
• Punctually respond (within 8 hours) to inquiries of guests and staff and to comply with reasonable special requests.
• Ensure accurate application of payments to accounts.
• Ensure correct billing of inter-company transactions.
• Opening of posting masters and following up with Catering for method of payment.
• Understand and adhere to all policies and procedures contained in the Finance and Accounting Policy and Procedures Manual, Section 3.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be able to work individually and as part of a team in a safe, prudent and organized manner.
• Perform any other reasonable duty as required by the Credit Manager.

Qualifications

• Diploma in Hospitality.
• Prior knowledge of PMS Opera.
• Prior Customer Service experience.
• Advanced Microsoft Excel spreadsheet knowledge.
• Prior Accounting courses and / or Hospitality Accounting knowledge a plus.

Physical Aspects Of Position (included But Not Limited To)

• Frequent sitting throughout shift.
• Occasional kneeling, pushing, pulling and lifting & carrying up to 20 lbs.
• Occasional ascending or descending ladders, stairs and ramps.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

What’s in it for you?

• Meals – Enjoy complimentary, chef-curated meals.
• Travel in Luxury – Exclusive rates at Accor’s iconic destinations.
• Learn & Lead – Tailored programs to refine your expertise.
• Grow with Us – Elevate your career within a world-class brand.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.