Billing Analyst

Metergy Solutions Inc.; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading submetering provider in North America is seeking a Billing Operations specialist to ensure precise billing processes and enhance customer experience. The role involves processing invoices, resolving discrepancies, and streamlining billing practices while working in a dynamic team environment. This is an excellent opportunity for a detail-oriented individual with a strong background in billing and data analysis.

Qualifications

• Minimum 2-year experience in Billing Operations.
• Basic knowledge of SQL required.
• Advanced skills in Microsoft Suite Products, particularly Excel.

Responsibilities

• Process invoices while maintaining high quality standards.
• Ensure accuracy of resident billing and setup of new accounts.
• Investigate and resolve billing discrepancies.

Skills

Detail oriented

Analytical

Excellent communication

Problem-solving

Education

University Degree or Business Administration Certificate

Tools

Microsoft Excel

SQL

Oracle CC&B

Job description

About Metergy Solutions Inc. (“Metergy”)

As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.

As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.

Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

We are proud to be certified as a Great Place to Work, reflecting our ongoing commitment to cultivating a respectful, inclusive, and high-performing workplace where people thrive.

This position is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the Billing department. The Billing department is primarily responsible for ensuring accuracy and completeness of billing for both the resident and client, ensuring timely processing and payment of LDC Bulk Bills and timely and accurate processing of Client Remittances.

Responsibilities:

• Processing Invoices within the established SLA’s while maintaining a high quality standard.
• Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
• Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
• Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
• Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
• Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
• Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
• Handling client escalations while proactively seeking ways to help improve customer experience.
• Performing other duties in the Billing operations department as assigned.
• Provide training and support to internal teams on billing procedures, systems, and best practices

Qualifications:

• University Degree or Business Administration Certificate or related equivalent experience
• Minimum 2-year experience in Billing Operations
• Basic knowledge of SQL is required.
• Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
• Oracle CC&B system knowledge is an asset.
• Detail oriented, analytical and inquisitive.
• Excellent communication and interpersonal skills.
• Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
• Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
• Flexible to work extended hours
• Must be flexible to work on multiple tasks while working with challenging deadlines.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.