Bilingual Travel Insurance Support Specialist (French)

Europ Assistance Canada; Toronto; Híbrido; CAD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Europ Assistance Canada, based in Toronto, seeks a customer service professional to support existing travel insurance policies and assist in new business. The role emphasizes client care, privacy, and collaborative teamwork in a hybrid, in-office/remote setting.

You will handle inquiries, provide pre- and on-trip advice, and help sales maintain profitable books of Travel Insurance. Fluency in French and strong communication skills are required, with prior related experience preferred.

Formación

• Post secondary education.
• Superior oral and written communication skills.
• Knowledge of travel insurance products.
• Previous experience is preferred.
• Ability to adapt to fluctuating call volumes and prioritize work to optimize efficiency.

Responsabilidades

• Provide service to clients with existing policies and assist in new business generation.
• Support sales team in maintaining and growing servicing of existing Travel Insurance policies.
• Provide pre- and on-trip advice.
• Organize and prioritize work effectively.
• Demonstrate strong attention to detail.
• Deliver superior client experience with accountability and problem solving.
• Communicate collaboratively with team members and managers.
• Interact with clients to provide clear and concise answers to inquiries.
• Take ownership and accountability of client inquiries.
• Protect client privacy and confidentiality per guidelines.
• Maintain a professional and positive attitude.
• Assist in other claims areas when required.

Conocimientos

Superior communication

French fluency

Travel insurance knowledge

Adaptability

Experience preferred

Educación

Post secondary education

Descripción del empleo

Europ Assistance Canada, based in Toronto, seeks a customer service professional to support existing travel insurance policies and assist in new business. The role emphasizes client care, privacy, and collaborative teamwork in a hybrid, in-office/remote setting.

You will handle inquiries, provide pre- and on-trip advice, and help sales maintain profitable books of Travel Insurance. Fluency in French and strong communication skills are required, with prior related experience preferred.