Bilingual Customer Service Representative, Travel Insurance — 100% Remote

Recruit Action inc.; Toronto; Remote; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Remote work

3 weeks vacation

Comprehensive group insurance

Retirement savings plan

Wellness program

Career development support

Job summary

Recruit Action inc. is seeking a Bilingual Customer Service Representative to support travelers with travel insurance questions. This 100% remote role offers a competitive hourly salary, a comprehensive benefits package, a retirement plan, and opportunities for professional growth.

You will handle calls, explain coverage, assist with claims, and coordinate services while maintaining excellent service in a fast-paced, team-driven environment. Fluency in English and French is required.

Qualifications

• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.

Responsibilities

• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.

Skills

Bilingual English/French

Customer service experience

Telecommunications experience

Claims assistance

Education

College diploma or equivalent

Tools

Microsoft Office

Internet use

Claims management system

Job description

Bilingual Customer Service Representative, Travel Insurance — 100% Remote

• Industry Sales, Customer Service, and Contact Center
• Date Opened 10/30/2026
• City Toronto
• Country Canada
• Job Opening ID 8145
• Job Type Permanent

Job Description

Travel Insurance, Remote Work

Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

• Hourly salary of $23.88.
• Rotating schedule of 32-40 hours per week, based on operational needs.
• Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.
• Hours of operation may change based on operational needs.
• 3 weeks of vacation to support a healthy work-life balance.
• Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance.
• Retirement savings plan to support your long-term goals.
• Wellness program including access to a fitness facility, physical activities, and health-related seminars.
• Opportunities for career advancement and professional development.
• Financial assistance program for continuing education.

Responsibilities:

• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.