Bilingual Customer Service Representative

Redion; Toronto; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Redion in Toronto, Canada is hiring for a full‑time Travel Insurance Support Specialist to assist clients with existing policies and advise on new bookings. You will support the sales team, deliver pre- and on-trip guidance, and ensure accurate, timely service with a strong focus on privacy.

The role requires excellent communication, knowledge of travel insurance products, and the ability to manage fluctuating call volumes in a hybrid work environment. Fluency in French is required.

Qualifications

• Superior oral and written communication skills.
• Knowledge of travel insurance products.
• Previous experience is preferred.
• Ability to adapt to fluctuating call volumes and prioritize work to optimize efficiency.

Responsibilities

• Provide service to clients with existing policies as well as assist in new business generation.
• Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
• Provide pre and on-trip advice.
• Demonstrate the ability to organize and prioritize work effectively.
• Strong attention to detail.
• Takes personal accountability for delivering superior client experience including effective problem solving.
• Responsible for communicating in a collaborative team with team members and managers.
• Interact with clients to provide clear and concise answers to their inquiries.
• Demonstrate commitment by taking ownership and accountability of the client and their inquiries.
• Protects the client’s privacy and confidentiality according to the established guidelines.
• Assist in other claims areas when required.
• Professional and positive attitude is required.

Skills

Communication skills

Travel insurance knowledge

Experience preferred

Call volume management

Education

Post-secondary education

Job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting‑edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast‑paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry‑leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team — shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry‑leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in‑office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

• Provide service to clients with existing policies as well as assist in new business generation.
• Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
• Provide pre and on‑trip advice.
• Demonstrate the ability to organize and prioritize work effectively.
• Strong attention to detail.
• Takes personal accountability for delivering superior client experience including effective problem solving.
• Responsible for communicating in a collaborative team with team members and managers.
• Interact with clients to provide clear and concise answers to their inquiries.
• Demonstrate commitment by taking ownership and accountability of the client and their inquiries.
• Protects the client’s privacy and confidentiality according to the established guidelines.
• Assist in other claims areas when required.
• Professional and positive attitude is required.

Education, Knowledge, Skills, and Abilities:

• Post secondary education.
• Superior oral and written communication skills.
• Knowledge of travel insurance products.
• Previous experience is preferred.
• Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement:

Fluency in French

Hours of Work:

Monday to Friday, 8 am - 8 pm (two shifts).

Work Location:

Hybrid

Vacancy:

1 full time position (backfill)

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at [e-mail] if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure:

Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision‑making. All AI‑assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.