Bilingual Tolls & Violations Specialist

Socket.dev; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Discounted rental

Paid time off

Medical, dental & vision plan options

Retirement plan with employer matching

Employee Assistance Program

Job summary

The Hertz Corporation in Toronto is seeking an entry-level, full-time administrative associate to manage processing and payment of parking, tolls and traffic violations, and to handle customer inquiries with professionalism.

You will perform data entry, records maintenance, mail and package distribution, and support the Tolls and Violations team. Proficiency in English and French, strong organization, and MS Office skills are essential.

Qualifications

• Post-secondary education in business administration, logistics or customer care is an asset.
• Previous call center experience is an asset.
• Strong organizational, problem-solving and prioritization skills.
• Resourceful in researching information to assist with inquiries.
• Excellent written and verbal communication in English and French.
• Ability to work with minimal supervision and in a team.
• Excellent data entry skills and proficiency in MS Office (Word, Excel, Outlook, Teams, SharePoint) and learning proprietary software.

Responsibilities

• Process and pay parking, toll, and traffic violations online through municipal/provincial portals.
• Perform data entry and maintain records when processing payments and refunds.
• Respond to internal and external inquiries promptly and professionally.
• Provide detailed responses to customers regarding parking, tolls, or traffic violations.
• Handle general office administration tasks (scanning, printing, storage, supplies, inventory).
• Receive, sort, and distribute mail/packages and coordinate with courier/postal services.
• Support the Tolls and Violations team with assigned administrative tasks.

Skills

Data entry

Customer care

Bilingual English/French

Organizational skills

Researching information

Education

Post-secondary business administration/logistics

Tools

Microsoft Office

SharePoint

Proprietary software

Job description

A Day in the Life:

This permanent full-time entry-level role involves managing the processing and payment of parking, toll and traffic violations. Customer service tasks involve corresponding with customers and preparing packages with details of infractions charges.

What You’ll Do:

• Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
• Perform data entry and maintain accurate records when processing payments and customer refunds.
• Respond to internal and external inquiries in a timely and professional manner.
• Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
• General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
• Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
• Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.

What We’re Looking For:

• Post secondary business administration, logistics and customer care is an asset
• Previous call center experience is an asset.
• High degree of organizational skill, problem-solving, and prioritizing ability.
• Resourceful in researching information to assist with inquiries.
• Excellent written and verbal communication skills inboth English and French.
• Ability to work with minimal supervision and within a team.
• Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.

What You’ll Get:

• Up to 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including Pension Plan employer matching
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

We use AI-enabled tools to screen and/or assess applications against job-related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.