Customer Service Instant Return Representative

Hertz; Calgary; On-site; CAD 42,006,000 - 56,843,000; Full time

Benefits offered by this job

Discounted rentals

Travel discounts

Gym membership

Dental plan

Retirement plan

Employee assistance

Education reimbursement

Job summary

Hertz Calgary Airport is seeking a Full Time Instant Return Representative to deliver the quickest, easiest, and most valued experience to customers at the airport location. You will manage the vehicle return process and ensure a smooth, courteous exchange.

Responsibilities include inspecting returned vehicles for damage, collecting minor damage costs as needed, and communicating effectively to resolve issues while adhering to Hertz policies.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask and upsell.
• Valid driver license and clean driving record.
• Background check required.

Responsibilities

• Manage vehicle return process per Hertz policies.
• Resolve customer concerns professionally and effectively.
• Inspect returning vehicle and document damages.
• Collect minor damage costs per policy.
• Provide directions and assist customers courteously.
• Enter accident reports when applicable.
• Follow training guidelines and resolve issues for a positive experience.

Skills

Communication

Multitasking

Upselling

Customer service

Driver's license

Job description

Job Description

The Full Time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Wage: $17.25/hr

Responsibilities

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Qualifications

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. Must have a valid driver license and a clean driver record. All employment is contingent on the successful completion of a background screen.

Benefits And Perks

• Up to 40% off the base rate of any standard Hertz rental
• Discounted Travel, gym membership and Food
• Career Growth with hands-on learning
• Medical, Dental & Vision plan options
• Retirement programs, including voluntary pension plan with employer matching
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts

We use AI-enabled tools to screen and/or assess applications against job-related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.