Bilingual Test Analyst: AWS & Amazon Connect

Connex Telecommunications Inc.; Richmond Hill; Hybrid; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

On-site 3-4 days/week

Job summary

Connex Telecommunications Inc. in Toronto, Ontario, is seeking a Bilingual Test Analyst to support testing of cloud-based contact centre solutions. The role is hybrid, onsite 3 to 4 days per week, and requires fluency in French and English.

You will develop and execute test plans, perform multiple testing types, validate Amazon Connect components, and ensure end-to-end quality across integrations with AWS services, working with developers and business stakeholders to resolve issues.

Qualifications

• Strong hands-on experience with Amazon Connect.
• Strong working knowledge of AWS.
• Experience testing Amazon Connect contact flows, routing, queues, agent configuration and reporting.
• Experience with AWS services such as Lambda, Lex, API Gateway, CloudWatch, DynamoDB and S3.
• Experience with API testing and troubleshooting.
• Strong QA methodologies and SDLC understanding.
• Experience creating test plans, test cases and detailed defect documentation.
• Fluent in French and English, written and spoken.
• Must be able to work onsite in Toronto 3 to 4 days per week.

Responsibilities

• Develop and execute test plans, test cases, scripts and scenarios for Amazon Connect and AWS-based solutions.
• Perform functional, integration, regression, system and user acceptance testing.
• Test Amazon Connect contact flows, routing profiles, queues, prompts, transfers, callbacks and agent experiences.
• Validate both French and English customer journeys, including IVR prompts, routing and self-service functionality.
• Test integrations between Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch and API Gateway.
• Validate APIs and integrations between Amazon Connect and external systems.
• Review logs and troubleshoot issues using CloudWatch and other AWS tools.
• Validate contact records, call attributes, dispositions, reporting data and downstream integrations.
• Perform end-to-end testing from customer interaction through agent handling, reporting and data capture.
• Identify, document and track defects through resolution.
• Reproduce technical issues and provide clear findings to developers and project teams.
• Support UAT and production validation.
• Work closely with developers, solution architects, project managers and business stakeholders.

Skills

Bilingual communication

QA testing expertise

Amazon Connect proficiency

AWS knowledge

Test planning & defect tracking

UAT testing

Cross-functional collaboration

Tools

Amazon Connect

AWS

Lambda

Lex

API Gateway

CloudWatch

DynamoDB

S3

Job description

Connex Telecommunications Inc. in Toronto, Ontario, is seeking a Bilingual Test Analyst to support testing of cloud-based contact centre solutions. The role is hybrid, onsite 3 to 4 days per week, and requires fluency in French and English.

You will develop and execute test plans, perform multiple testing types, validate Amazon Connect components, and ensure end-to-end quality across integrations with AWS services, working with developers and business stakeholders to resolve issues.