Technology Solutions Lead / Senior Amazon Connect Engineer-6

REALIGN LLC; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

REALIGN LLC in Toronto, ON is seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer to design, implement, and support enterprise-scale Amazon Connect contact center solutions. This role blends hands-on engineering with technical leadership to deliver scalable, reliable telephony architectures.

You will collaborate with infrastructure, applications, and business teams, integrate AWS services and CRM systems, and troubleshoot performance bottlenecks while guiding best

Qualifications

• 5+ years of hands-on Amazon Connect experience.
• Experience designing and supporting enterprise-scale contact centers.
• Strong troubleshooting and problem-solving skills.
• Experience integrating CRM platforms.
• Ability to lead technical initiatives and collaborate with cross-functional teams.

Responsibilities

• Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions
• Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
• Develop chatbot and voice bot solutions using Amazon Lex
• Design and support enterprise-scale contact center infrastructure
• Troubleshoot call routing issues, call failures, and performance bottlenecks
• Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms
• Support telephony and voice technologies including SIP, VoIP, CTI, and IVR
• Provide technical leadership for contact center architecture and solutions
• Collaborate with infrastructure, application, and business teams

Skills

Troubleshooting

Collaboration

Technical leadership

Problem-solving

Tools

Amazon Connect

AWS Lambda

DynamoDB

API Gateway

S3

CloudWatch

Lex

Job description

Technology Solutions Lead / Senior Amazon Connect Engineer-6

Role: Technology Solutions Lead / Senior Amazon Connect Engineer
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week

Job Description

We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions

Key Responsibilities

• Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions
• Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
• Develop chatbot and voice bot solutions using Amazon Lex
• Design and support enterprise-scale contact center infrastructure
• Troubleshoot call routing issues, call failures, and performance bottlenecks
• Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms
• Support telephony and voice technologies including SIP, VoIP, CTI, and IVR
• Provide technical leadership for contact center architecture and solutions
• Collaborate with infrastructure, application, and business teams

Required Skills

• 5+ years of hands-on Amazon Connect experience
• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing
• Experience with CRM integrations
• Strong knowledge of SIP, VoIP, CTI, and telephony technologies
• Experience with enterprise contact center environments
• Strong troubleshooting and problem-solving skills
• Cisco UCCE/CVP experience preferred
• Knowledge of Routing, Switching, MPLS, SIP, and VoIP