Bilingual QE for Contact Center & Amazon Connect

Acestack

Toronto

Hybrid

CAD 90,000 - 120,000

Full time

13 days ago

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Job summary

Acestack is seeking a Quality Engineer specialized in contact center platforms with strong experience in IVR routing automation and Amazon Connect. The role focuses on UI and API automation testing to ensure robust agent desktop workflows and multilingual support including French.

The candidate will participate in a scaled agile setup, provide technical leadership for releases, and collaborate across teams to maintain and enhance contact center solutions.

Qualifications

Expertise in Quality Engineering for Contact Center platforms.
Experience with IVR/Routing automation testing and related tooling.
Strong UI and API automation testing using Selenium, Postman, Karate, or equivalent.

Responsibilities

Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Test multilingual Contact Center applications (English and French) and ensure end-to-end validation of IVR flows and agent journeys.
Hands-on testing with cloud and version-control tools, and collaboration in a scaled agile environment.

Skills

Quality Engineering

IVR Routing Automation

Amazon Connect

Tools

JIRA

Git

Confluence

IDE: IntelliJ/Eclipse

Job description

The candidate will participate in a scaled agile setup, provide technical leadership for releases, and collaborate across teams to maintain and enhance contact center solutions.

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